We finally booked Thailand with Mat and could not have been happier. Thank you Isabelle and Audley Travel. New Zealand Specialist. We also ensure all reviews are published without moderation. We put down our deposit and later paid off our trip totally. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. UK clients only. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Audley are recruiting on mass without taking into consideration the quiet periods. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. They are not proactively involved. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. 617-223-4500 Make an inquiry Jack Southeast Asia & USA Specialist Ian Southeast Asia Specialist Niall India, Nepal, Sri Lanka & Japan Specialist Request our brochure We have no hestitation in reommending them. Audley Travel is a tour operator. Italy Specialist. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! We are due a full refund for this. While there were some issues, everything was either rectified or we were compensated for them. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. It did not disappoint. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. This was an expensive trip for what I received. recommended to friends for future bookings, Hi LGWelcome back home! We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. Best wishesAudley Travel USA. No. Not the back of building. We absorbed the history that painted the cobblestone streets while watching the sunset . Best wishesAudley Travel. We highly recommend this travel company. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. Hi JackieThank you for taking the time to tell us about your experience! Here are 8 tips for writing great reviews. We were told we would have a room with an infinity pool that overlooks the Red Sea. Audley Travel have been around for quite a number of years, so imagine they are doing something right. Included numerous tours, I.e. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. I wrote them a three page letter that was never acknowledged. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. We compared costs against other providers and they were competitive. Cannot recommend enough. Once again, Audley Travel remains the gold-standard of holiday planners! 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Andria C, Italy Specialist | Audley Travel And he did not have our flight confirmation number and flight information either. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. Another broken promise and bad experience. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. Dear ThomasThank you for taking the time to share your great feedback with us! The planning phase with Audley Travel was a complete nightmare. First Holiday with Audley to South America. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Date of experience: 22 March 2023. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Hayley Ryan was our tour adviser. Sign up to receive your copy and start planning an unforgettable year in travel. Alice Geary has been fantastic to work with for our Brazil holiday. We'll make sure your kind comments are shared with Shannon and her leadership teams too. The itinerary he arranged was perfect, listening to all of our likes and dislikes. As a matter of policy, BBB does not endorse any product, service or business. A good agency at minimum handle logistics well. This was two days wasted of a twelve day trip. Thank you Isabelle and Audley Travel. Thank you for having an open conversation with us about your experience. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We are due a full refund for this. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. We have the emails from our agent promising a refund and yet we did not get a full refund. Due to the pandemic, we changed our holiday dates and destination three times. Hotels and tours were all excellent and within walking distance of restaurants and shops. Audley Travel Sales Specialist Reviews | Glassdoor Dear ******. Audley Travel Country Specialist Reviews | Glassdoor For information on positions and how to apply, please visit our travel careers website. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. We could not have put this together without Tamatha's knowledge and help. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Our experience was more than what we expected. We did not get what we paid for, and we are due a full refund for this. BBB is here to help. Unequivocally remains my default go-to planner! This is our third trip with Audley. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Read 5,650 Reviews. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. Our Audley Travel experience was reflective of quality, integrity and professional service. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. I wholeheartedly thank Mat for everything he did for us. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Our experience was more than what we expected. Reply from Audley Travel. Really? Just returned from a 6week tour of Australia and Singapore. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. She kept in touch regularly with us and was very helpful in explaining everything. Verification can help ensure real people write reviews about real companies. We met other Audley travellers who were equally delighted with their trips. Subscribe to our e-newsletter for the latest travel updates and inspiration. Great trip. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. This experience sparked my passion for travel and my love for different cultures. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. Nothing was overlooked. We had a wonderful trip! Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Hi EmmaA huge thank you for sharing your experience with us! We are quite fussy with our travel plans and yet nothing was too much trouble. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. She even arranged a local sim for our phone just in case we needed to contact our guides. ****************** husband and I went to ******, *****, July *****, 2022. Audley Travel Reviews in Boston, MA | Glassdoor Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. The guides supplied throughout were very helpful and friendly and always there when needed. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. We'll make sure your kind comments are shared with Shannon and her leadership teams too. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! 2)We booked and paid for business class from ***** and ended ** in coach. Best personal travel experience. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. We were informed that the upgrade cost from our original booking on the other cruise was going to be refunded. Audley Travel Reviews | Read Customer Service Reviews of www It . Trustpilot is assessing this review in accordance with our flagging process. Speak to a certified specialist to start planning your tailor-made vacation. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! I'm giving it average, because I enjoyed Vietnam. ****** knew we were here for the view and asked the hotel to switch us. We will be using their services again. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . We had used the company on 4 occasions before and knew we could trust them. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Working at Audley Travel: 7 Reviews In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Dear PeterThank you for taking the time to share your great feedback with us. Audley Travel Reviews | Read Customer Service Reviews of www