You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. But the thing about being an independent contractor is that the moment you accept an offer on Uber Eats, everything changes about your relationship with Uber. Click on the text box below to copy the code. Your email address will not be published. Here's why it's dangerous. So, I don't think your Uber Eats acceptance rate matters. The closest thing that I could find anywhere was this article from 2015 in Business Insider that shows that Uber was calculating acceptance rate on a week by week basis. Learn why it was the perfect career move, and how it all led to the Entrecourier website. However, having a high cancellation rate is one way to get deactivated. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. So you shoot for an average that is acceptable. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. And where this ties in to the whole order acceptance thing is, those offers from UberEats are a bid for your services. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. Does the 'your acceptance rate is lower than average' matter? Uber Eats Cancellation Rate - And Why It Doesn't Impact You Fair or not, this is the part of the deal now delivering for Uber. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. If that were an offer on Doordash or Grubhub, I wouldn't either. A lot of factors go into how much you can make. With Grubhub and Doordash, a higher dollar offer reflects how much the customer tips. Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), How the delivery offer process works with Uber Eats, Ways to determine whether or not to accept an offer, Accepting and rejecting offers when offers were different on Uber Eats, being an Uber Eats independent contractor, Uber Eats does hide any part of the tip that is over $8.00, Doordash is probably better known for hiding tips, At the end of this article you can read more about what that was like, Uber was doing a trial where they'd not display as much information, Uber had tested a feature where some of the up front delivery information would be hidden, best times and places to deliver for Uber Eats, Uber Eats rolled out a new pay model late in 2019, long waits at drive throughs when the lobbies are closed during the quarantine, This is a lot like the loss leader concept that stores use, The most important measurement when it comes to evaluating if a delivery was a good one or not is profit per hour. We'll explore: Once you have logged in and hit the Go button on the Uber driver app, Uber Eats will send offers to your phone. You earn points for completing deliveries, maintaining a high driver rating, and keeping a high acceptance rating. They can also lead to missing some good deliveries. Remember that it costs you money to use your car, and it's more than just gas. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. Uber Help page Driving and Delivering What are acceptance rates? If my rate was 70% or higher, I would qualify for Uber Pro, and Id get things like discounts at 7-11, help with health insurance, vehicle discounts, and a lot of other things. Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. If I don't think I can make close to 50 cents per minute, I'll reject it. But now, customers who dont really understand how gig economy jobs work might think that means youre a bad driver and potentially tip less. We'll look a bit more in depth into acceptance rates for Uber Eats. You will not get $10 per request if you accept every order. As a driver, your ultimate goal is to make as much money as possible. Android users are also more prone to accidental acceptances. I do think this is a problem that Uber Eats should fix. Does Your Uber Eats Acceptance Rate Matter? - DuckTrapMotel I've heard of drivers being deactivated for this. They will deactivate driver accounts if accepted orders are cancelled too often. The offer screen on Uber Eats is actually quite useful when it comes to making a decision. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. Guess what I'll be tracking in the future? But when you don't have the total price the partial price that we do get just isn't enough. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. If you're in an area where Uber Eats is very busy and there are a lot of good delivery offers, you have more room to be picky. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. That is because customers have an hour to add or change the tip. DoorDash Acceptance Rate - And Why It Doesn't Matter How should I decide how often to accept or reject deliveries on Ubereats? By comparison, Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers. If you accepted that last 35 offers out of the last 50 that you received, your acceptance rate would be 35/50, or 70%. This prevents the acceptance screen from popping up while you're using another app. The definitive answer is that your Uber Eats acceptance rate does not matter. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. I can't tell you how many times I pulled my phone out and realized, oh, crap, I'm on a delivery!. No one else does that. No. But if you sat out there for 6 hours and only did one $40 delivery, that's not so great. I don't know how accurate it is, I haven't tracked that so far. The idea is to take your pay for the delivery and divide by the estimated number of minutes. Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. Of course, they like to play the guilt card. I have yet to find anything that says exactly how Uber Eats defines their . If you get 100 requests that make $5 each, youve made $500, but if it takes you 45 hours to earn that, youve just made $11.12 an hour. On one hand they talk about completion rate, the other is cancellation rate. Does Acceptance Rate Matter Grubhub - EducationScientists Uber Eats doesn't have a minimum acceptance rate. For example, If you complete 8 out of 10 trips, your completion rate would be 80%. Please read our disclaimer for more information. I sorted those 100 deliveries differently, this time on total miles. Categories Accept or decline, Uber Eats Strategy, Home Blog Delivery Contractors Delivery Strategies Accept or decline Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), Is Delivering by e-Bike a Good Way to Make Money? When Uber Eats identifies a delivery that's a good fit for where you are, they'll push the offer to your driver app. Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. Uber Eats makes allowances for these instances: You retain the option when necessary or appropriate to do so in the exercise of your business judgment, to cancel an accepted request for Delivery Services via the Provider App, subject to Companys then-current cancellation policies. One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. If there's no tip on a short quick order, it doesn't hurt me as much. Again, thishasto be done sparingly since a high cancellation rate is a risk. What does this have to do with accepting or rejecting offers? Thinking through those two things will help you determine where you should set your price. But your cancellation rate matters a lot, and if it's too high, you risk getting deactivated by Uber Eats. Please share it. I'd rather they go after the high dollar orders because, for the most part, doing so will leave the better offers for me. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. Does Acceptance Rate Matter In 2023? | DoorDash, Uber Eats, GrubHub Uber has contracted with you to perform delivery services as a business, not as an employee. I'm a little amazed my bike account was never deactivated. However, for most markets and in general, there isnt a minimum rate to maintain. If you want to receive other offers quickly, it's far better to reject the offer than to let it time out. Once you reject a delivery, the Uber Eats driver app returns to the ready screen. Uber Eats states it's important to accept orders whenever possible, but the takeaway is that you can't get deactivated for having a low Uber Eats acceptance rate. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. Uber Eats doesnt have a minimum acceptance rate. Heres the thing: this still doesnt mean you should maintain a high acceptance rate on Uber Eats. The best way that I've found is to set a price. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. Uber Eats Driver Ratings This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. This is a bad idea. This screenshot is for a bit more than the previous one, $11.42. This can even differ from market to market, so if you havent given being picky a shot, try it out for a week or two and compare it to your average earnings when you accept all or most requests. Like other apps that pay you for driving, Uber Eats takes cancellations much more seriously than acceptance rates. And is there any difference from ignoring or declining a trip? No information on an offer screen is going to take that into account. That offer will give you details about the delivery, with options to accept or decline. In a lot of situations the map didn't show up, so you still didn't know much more than you did before. No. does eats acceptance rate matter : r/uberdrivers - Reddit Your Uber Eats acceptance rate doesn't matter. I would pick up an order and find out the customer was 8 miles away. Here's what Uber says about it's deactivation policy: "Each city has its own cancellation policy. All in all, play around with your options and weigh the pros and cons and how they affect your earnings. Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. There is no requirement to accept a delivery, but once you accept your agreement goes into affect. Then it drops off. Then I ask if I think I can complete the delivery in 21 minutes or less. Just had this pop up, I guess my app updated itself without asking me. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. Unfortunately they don't define what too often means nor do they let you know if you are crossing that line. That means that the driver can not be required to accept any particular offer or any percentage or quantity of offers. How do we know acceptance rate doesn't matter? Drivers that stick to a dollar amount pass up on highly profitable quick deliveries. Does Your Uber Acceptance Rate Matter? - therideshareguy.com This post may contain affiliate links. Thats why this post is covering the Uber Eats acceptance rate policy, why it matters, and what drivers should do to make as much money as possible. PSA: Acceptance Rate Does not matter. : r/UberEATS - Reddit Once you add tips to that $3 offer, the profit per hour is considerably higher. At this time it is only a test. Please include attribution to EntreCourier.com. A 70% completion rate would be a 30% cancellation rate. You don't know where you stand. There's something I like about the wording in the one quote above from my Uber Eats contract: in the exercise of your business judgment.. There's a couple of the platforms that I think really try to push that belief more than Uber Eats does. Since those streets never cross, that's not very helpful in identifying the precise area for the customer. Which one is more accurate? Does acceptance rate matter? | Uber Drivers Forum The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. Perhaps the most important thing you should know as an Uber Eats delivery driver is that you are not an Uber employee. No. According to Uber Eats, the acceptance rate is no longer displayed in the app because it does not affect a driver's ability to earn promotions. I'll repeat what I said earlier: Offers from Uber Eats are simply a bid for your services. That link is an affiliate link from Amazon. They provided an estimate of distance and time. One short cut to making a decision could be your total miles, now that Uber Eats includes that in the offer screen. For companies, your acceptance rate matters a lot. In my experience, Uber Eats rarely overestimates the delivery time. The good news is that there's still usually good enough information that you can often still make good decisions. Now you've agreed to an offer, and that's a binding agreement. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. But you can still be deactivated for cancelling orders. Unfortunately, there's a lot of incompetence in how Uber will manage individual deliveries. Recently, however, they seemed to have brought it back. Obviously you need to make your own decisions. Personally, overall I prefer Uber Eats over Doordash. I've cancelled many deliveries when I accidentally accepted them and nothing has happened. In that instance, there's a chance the tip could be higher than that. I will tell you that I've had some incredibly low acceptance rates on Uber Eats and it has never been an issue. Here's the process I go through in evaluating a delivery offer. No. A common rule many DoorDash and Uber Eats drivers follow is to accept orders that pay approximately $1 per mile. And then they added in some more information. Dollar amount by itself is meaningless. They started displaying the restaurant name and a guaranteed dollar amount. Ratings and acceptance rates | Driving & Delivering - Uber Help Driving & Delivering Home Ratings and acceptance rates Understanding ratings How to improve ratings Are my driving rating and delivery rating the same? Veteran Gig Driver Shares Facts About Acceptance Rates. Does Your Uber It is possible to cancel an offer or change your mind. Or is there something else different about the two? Can you get in trouble for rejecting too many deliveries? Others suspect that order frequency slows way down once someone's rejected orders. Each city has its own cancellation policy. A $3 delivery sounds horrible, but if you can do six of those in an hour, those same 6 hours paid you $98. Uber Eats drivers are contractually allowed to reject any or all delivery offers. The other thing is, if any one platform is slow, I've got the other platforms ready to go so if Uber Eats does slow down, I can grab a Doordash or Grubhub order. It is based on your most recent 50 offers. They started out with adding the customer location on the map. My highest acceptance rate is Uber Eats, and its 26%. One thing I'm not sure the estimate of minutes takes into account: Wait time at restaurants. Does Your Uber Eats Acceptance Rate Matter? Its never worth it and always decreases my per-hour and per-mile earnings. If so, it's calculated as Accepted deliveries divided by order requests sent to you. The map does display icons for both the pickup and drop off location, however those icons are not always very clear. However, they do it a bit differently in that it's not always predictable when they do so. The way UberEats hides tips on offers, you know the tip portion of a single delivery offer will never be more than eight dollars. The short answer is no your acceptance rate isn't important in getting more delivery requests from Uber Eats. Acceptance rate doesn't really matter with Uber Eats in most cases. Usually on eats 40-50% of earnings is from tips and the minimum payment is 2.50. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. The fact that you offered it doesn't mean the painter has to accept it. Your acceptance rate is the number of ride requests you've accepted divided by the total number of ride requests you've received while online. Does Your Uber Eats Acceptance Rate Matter? - ZetFoundation Accepting an offer is pretty easy. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. Uber Eats does show the estimated miles that the entire delivery will involve. All rights reserved. That would tell me it's less likely to be happening. Will it take a long time for what it pays? Your acceptance rate is the percentage of delivery trips you accept. While your acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. With Uber Pro, drivers get perks like: Uber Pro places you into different reward tiers depending on how many points you earn per month. This was a huge improvement. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. There is no negative consequence to declining a delivery request. Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers, this article from 2015 in Business Insider. When a customer puts an order in for delivery or a ride, they want to get that service as fast as possible. My acceptance rate is low for my are as well and I live in upper west side manhattan New York like I would get a lot deliveries for $5-9 to travel like 6 miles including a $1-$4 sometimes even lower than that.