We look at the First Club as a haven where members can savor premium liquors, wines and delicious snacks, enjoy soft music from the entertainment center, or share a conversation with friends.. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Know Your Rights! Seems there are plenty of rooms just simply do not wish to honor a gift voucher that we were really excited to receive. The story below is true, and took place in July of 2011. In this case, the costs of shipping and insurance will be the responsibility of the consumer.". The Occidental at Xcaret Destination is one of five Occidental Grand Level Properties with signature amenities and the small details that emphasize exclusivity and comfort. With many options to choose from, our members always have easy access to the different bars and restaurants available around the resorts, so simply enjoy your vacation and leave the rest to us! PRICES INCLUDE TRANSFER FEES, CLOSING COST, AND TAXES WHEN APPLICABLE. Secondly, We thought we were entitled to the premium liquor on display in the windows at the 'First Club' welcome center, but accessing that upgrade was a constant battle. That is what the sales person told me, that I would be able to make some money from it. The next day, we went to the beach(beach???). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. OVC itself maintains its own blog site www.occidentalvacationclub/sharethejoy which is chock full of Club, Caribbean and general travel information. Special privileges include preferred accommodations, private members lounge, gourmet breakfast as well as a Members-only barbecue, private pool, beach and Jacuzzi. Only the one they show. I was not even interested but I was afriad for the families I saw there that likely saved fro this vacation and got sucked into buying and now saddled with debt based on the emotion and this luxury sweet they showed them in the Royal Club. And the Mexico Espectacular show, it makes your money worth is around 7:00 p.m. and lasts almost 2 hours (just in time to go back to the hotel and have a nice dinner in one of the five a la carte restaurants, all are excellent). We were shown the membership club by Nina and Joshua, which was incredible!Although the membership was not for us at this moment in time, I would highly recommend this to family and friends. Upon arrival, we were greeted with sparkling wine in the Royal Club reception building.Our first surprise: The concierge told us that the manager will upgrade our room to the Royal Junior Suite for free, due to our honeymoon. Will in the lobby bar was great, we made our way through the cocktail menu and they were all so good!The pools were all perfect only if you weren't up early you could struggle to find a lounger with an umbrella and I thought it was a shame there were no umbrellas on the beach. Prices are the average nightly price provided by our partners and may not include all taxes and fees. #1411300014 Right-to-Use at Occidental First Club Membership Annual Frequency in Prime Time valid until 2036 2-Bedroom Unit for 6 people Bonus Time and Yacht Club Privileges included I called in 2009 and asked if they could extend it to August 2010 and was told that was fine. There are some people out there for which a vacation club (timeshare) will work well for, and some who wont. I was staying with my friend and had booked a twin room, unfortunately when we checked in there were no twin rooms with balconies available so we opted for a double room. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Internal Exchange within the Occidental Resorts Vacation Club, began selling We knew full well that they were going to be trying to sell us a timeshare. RCI es un proveedor global de servicios de viajes de placer para empresas y consumidores, y el lder mundial en intercambio de vacaciones. We are not expecting to get our money back, we just dont want to pay the thousands left over the next few years! And now, as a part of Barcel Hotel Group, the options are growing even more! at Occidental Tucancun, responded to this review. We would love to become a member in the future. The vacation package experience starts with a relaxing ride to the marina in a private SUV. Miss the view of the ocean and the hot tub and to lay out ! I have a week and then bonus time, where you can only book 60 days in advance. December 5, 2014 (SANTO DOMINGO, DR) While the U.S. was busy with Thanksgiving, Occidental Vacation Club (OVC) was putting the final touches on fresh new renovations to its exclusive First Club Lounge. Occidental Allegro Vacation Club Timeshares | Multi-Destination See All Timeshares / Vacation Rentals Conversations. We bought an alternating year Royal Club membership at Xcaret in 2008. Occidental Vacation Club | Ownership Sign In The cruise includes a variety of snacks and beverages in addition to which, and may also include special requests from those on board ranging from a chilled bottle of champagne to ocean fresh chilled shrimp or even local octopus a la Czanne. The resorts six swimming pools, many of which boast incredible views of the Caribbean Sea. ASISTENTE BARCE C, Jessica Reyna Arechiga. In November 1, and 2 we had Dia de muertos celebration, and the hotel began to be very crowdy those 3 days, but it was very nice to see all the traditional altars, customs and activities. Occidental Vacation Club began operations in 1993 with the vision of offering an attractive and different product to the vacation club market. Royal Club experience with Xcaret Park: Awesome!!! A voucher for $275 US for dinner at a very high end restaurant in Playacar. Occidental Vacation Club, a full service, all-inclusive timeshare company, has expanded the experiential portion of its multi destination Club to include an optional Yacht Club Membership. The Yacht Club Membership is offered as an addition to First Club and Grand Level members and includes a 4-6 hour cruise from Punta Cana, Riviera Ma Cuando Occidental Vacation Club, una divisin de Occidental Hotels and Resorts, recibi la codiciada calificacin de la Corona de Oro de RCI para 10 de sus resorts, decidieron celebrar. The letter does not have to be received within the five days, but must be postmarked within the five day window. All the staff were great, very friendly, Alberto really looked after us at Guacamaya bar too, his jellyfish shot is well worth a try!! However I will allow myself to clarify that due to the size of such a big property we have a continue maintenance and improvement plan in place. Then after over a week, we were given a contact at headquarters who promised to resolve this, who ended up telling us the hotel was full despite several discounted rooms listed during the dates we wished to stay on line. They offered us refreshments and we accepted. Occidental Vacation Club | Ownership Sign In We selected the Royal Club Luxury room, but I wanted to upgrade to the Royal Club Junior Suit. We offer you an apology for the inconvenience that you had in your room, we can always change your room where they feel more comfortable.We are happy to know that the service that our offer you staff have made your stay outside more pleasant.We hope you give us the opportunity to receive it again and change your perception and experience.Best regards,Jessica Reyna Arechiga.General Management Assistant. Towels are available at the pool so no need to pack any. A stay at their Five Star resort just down the street from the office called the Royal Hideaway for the balance of our trip (in our case two nights.). I was horrifed as champagne was popping and they said oh there is another owner. The bed was HUGE so it didn't matter and the view more than made up for it. Our goal is to bring all of our properties to higher standards, providing our members with exceptional amenities and benefits, Namnum said. We finally opted to purchase finer liquor and wine. The first club membership - Review of Occidental at - Tripadvisor We stayed at this resort because we are members of the 'First Club', Occidental Resorts and when trying to use our membership weeks this last year, we were informed that there were no rooms available at ANY of their Mexican locations. We had paid the down payment, then monthly amounts for approx 18 months, then simply stopped sending them money. You don't need a high priced Mexican lawfirm (we almost paid over $1,000 to a Mexican lawfirm to help us get out of it before we fully understood our rights), you just need to know what you need to do. "The resorts entire team deserves kudos for making Royal Hideaway Playacar an unforgettable place for an adults-only, all-inclusive vacation. If these so called 'membership' were such good 'deal', why the keep on increasing 'perks', etc We certainly understand that our story is like that of many others who have purchased a membership, but we have seen so many "what do I do?" We wanted to cancel the membership, but we still feared that because we stayed at the Royal Hideaway that we would not be allowed to cancel. Pilar O, Reputation Management at Occidental at Xcaret Destination, responded to this review. I got a great price on Black Friday 2014 (about a year before our trip) plus other discounts the hotel offered at the time. From what I hear all the OVC resorts are wonderful. Our main goal is to surprise your guests with our high quality service, offering them unforgettable experiences.I will be very pleased to help you finding out what happened. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please respond if you have purchased a Vacation Club package in Cozumel that actually has Occidental Allegro Cozumel listed for your unit. SO..if you have a free week certificate, make sure you get written confirmation about when/where you can use it, and it may not hurt to keep calling until you get a friendly agent if you don't get the answers you want the first time. Thanks Barcelo for a great holiday.Kim (England), Dear KimLeeds:On behalf of Barcelo, thank you for choosing our hotel for your vacation and put your comments on this web site. Since 1958, this prestigious award has showcased the best luxury hotels in the world, which are analyzed and qualified under an extensive list of strict parameters within the Star Rating system. Daily entertainment and a supervised Kids Club (ages 4 12) are also part of the package, as well as nightly shows and live entertainment and all taxes and gratuities. Inheriting Holiday property bonds- costs attached? From candid photos of smiling families to grinning concierge staff, the power of social media is clearly evident. Because Occidental had listed us staying at the Royal Hideaway Playacar as an Additional Benefit we believed that this voided this clause of the contract. In fact, since April 2012 the number of members has increased by nearly 200% with more being added on a daily basis. You will hear people talk about how they got us drunk and took advantage of us. Yes they do offer you champagne and beer, but they also offer you water and snacks if you so desire. stories questions out there we wanted to let people know that they do have options, but only if they act in the first five working days. Allegro or Occidental? Go there and have a great time! If staying at other hotels in the area this eco park is worth a visit. Any help would be greatly appreciated. Durante el mes pasado, los miembros y el personal de los clubes vacacionales han sido invitados a festividades, ya que RCI ha otorgado el reconocimiento oficial a propiedades altamente promocionadas en el grupo OVC. We also received free ferry passes which worked out well because the second half of our vacation was to be spent in Playa Del Carmen. Plenty of pool space and bars. Or just rest in the hammocks, in the Bali beds if you are in the Royal Club area, etc. The quality and choice of food and drink was very good, we used the buffet mostly. Has anyone sold after the 1 year commitment? Dont expect that in every hotel.The room was beautiful, with a bathtub, 2 TV's, 2 balconies, safe box, DVD player, sofa, etc. At first, they didn't give us the room that we paid for, then when we got into the room, the A/C wasn't working. The new sales room will be functioning at the Barcel Tucancn Beach with a Project Director and five sales representatives in charge of welcoming hotel guests introducing them to the features that make the club so special as well as giving them an on-site tour at one of the near-by resorts so they will be able to see it all first-hand. I travel around the world, and take 3-4 vacations a year, just wouldn't put myself in those type of situations. Warmest Regards. vacation club memberships in 1993 with the vision of developing a different, innovative product Feel special and take advantage of your exclusive promotions before anyone else. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear Michaelafirth,Just a quick note to thank you for your positive review. The US Post Office hates this because its more work for them and will suggest another mailing method. Just Purchased the Occidental Vacation Club Membership 12 years ago Save My husband and I purchased the Royal Club membership a few weeks ago. of fridays were great as the fun pool has a foam party which was good fun.we also stayed by the beach which is a man made lagoon i was a bit put off by the brochure as it is not massive however if you have young kids its the best beach in the world as you can see them wherever they are the hotel dive shop lets you have an hours free snorkling per day and we loved it as the lagoon has thousends of fish swimming about .the food was really good lots of variaty saleds meats fish great bread selection, themed nights chinese mexican of course all very good breakfast was a favorite freshly made omeletes to your own specification.bad bits the hotel is kind of promoting a holiday club which is like a time share we were not keen but as long as you are up front they wont keep on .all of the staff at the hotel notably memo, jacky, ari from the entertianments staff were great fun and so helpful , their was never a time we needed something that was not produced quickly when asked.the hotel is in good condition its not brand new but well maintained rooms were cleaned dayly and theirs a mini bar refilled every day , theirs a coffee machine in our room once we figured it out made a lovly brew bring your own tea bags if you want a decent cuppa . His (her) written cancellation notice will be effective beginning the date that it was received at the following address Hotel Occidental Allegro Cozumel Attn: Occidental Vacation Club Department, Caretera Costera Sur KM 16.6, Cozumel, Quintana Roo, Mexico.. Most guests we met were friendly. a. The membership is currently available in Mexico, Aruba and Dominican Republic where aside from surreal beaches and many historical places, you have an endless source of activities to choose from, he continues. Barcel Hotels and Resorts is considering important renovation plans for the Occidental hotels, with a possible investment of somewhere between $120 and $150 million, while at the same time reviewing the brand structure of the Occidental properties and how it blends with the existing Barcel Hotels and Resorts portfolio. It is sad because I had good memories of this place, but as a ploy to get my cheap Xcaret tickets, I uncovered what I did not want to see. Waited over three hours to get another room(Not the one we paid for). On top of that, our affiliated resorts offer our members additional destinations, from Colombia to Italy, the vacation possibilities are endless. That beautiful picture of the pool with a bar that you see on the website has been under construction/repair for two weeks(wondering how many more weeks they will take to finish it???). I hope that we can come back someday.