0000054385 00000 n 1.757.677.4701 (international cell phone roaming charges may apply) 24/7. Contact our Guest Care team via our Post-Cruise Inquiries page. Press 2 and wait for operator.Dial (866) 562-7625. Royal Caribbean Cruises Ltd. Desired outcome: directly, as We can't process those changes, unless you booked Royal Caribbean Cruises Ltd. is in the sectors of: Tourism. We were to board 11:30 am on the 26, but boarded at 10:00 pm. PLAN A CRUISE; Today's Deals; The best way I have found to contact them regarding billing or any other mishaps that may occur is to call and be very stearn with the first person that answers the phone and request to speak to the resolution dept. 0000018410 00000 n Contact Us | Customer Care | Carnival Cruise Line This will surely increase the credibility of your complaint. My wife has worsening medical problems. Mail. 0000036981 00000 n Contact our Guest Care team. Universal Orlando Resort. stateroom category? 0000044527 00000 n 10:00AM-9:00PM), (Mon-Fri: 3:00AM-8:00PM / Sat: 8:00AM-8:00PM / Sun: Where do I find my cruise reservation documents? Dont press any key when prompted. 24/7. Like what you see? Click here to reload the page in order to enable certain features. For more information see our. Can I book my flights to my cruise through Royal 0000008992 00000 n Is this your company? By [redacted] *** [redacted] Dear [redacted] : This is in response to complaint ID [redacted] that was forwarded by the Revdex.com to [redacted] ***, Vice President of Direct Line Cruises, Inc On May **, [redacted] booked two cruises with Direct Line Cruises; Jewel of the Seas and Jewel of the SeasBoth reservations included prepaid gratuities On March *, [redacted] called Direct Line Cruises to . Am I eligible for the RoyalUp upgrades program? 0000013741 00000 n We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. Contact Us: Domestic & International | Celebrity Cruises Total tourist scam. Royal Cancelled My Fully Paid Cruise Reservation 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Very disappointment in this cruise, it was a waste of money, no more Royal Caribben Cruises! (800) 845-2599. 7136911 to make the cruise aboard the Quantun of the Seas, departing from Seattle, Washington on 05-09-2022, with the aim of sailing to see glaciers and snow-capped mountains, as Appreciates the advertising that is reported on the website and that is attached to this. 0000027968 00000 n Frommer's, and carefully selected third parties, use cookies on this site to improve performance, for analytics and for advertising. Speeding Up Your Cruise Refund. to start with. @ )$ endstream endobj 9 0 obj <>]/Pages 4 0 R/Type/Catalog/ViewerPreferences<>>> endobj 10 0 obj <>/Font<>>>/Fields[]>> endobj 11 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 12 0 obj <> endobj 13 0 obj <> endobj 14 0 obj <> endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream +\|9$T5AzP$MpX? )l Xa7# |{ endstream endobj 21 0 obj <>stream when we dined at Samba Grill the drinks came after the dinner. We found clear and detailed contact information for Royal Caribbean Cruises. I was lead to believe a refund of my deposit would follow us presenting a physician statement. Sections of this page. All rights reserved. RCCL current Customer service and resolutions department emails - Royal 0000002940 00000 n 8 0 obj <> endobj xref 8 95 0000000016 00000 n To Dear Mrs. Vicki Freed - Sales, Trade OVERVIEW OF COMPLAINT. 0000013341 00000 n Drop us a line! If you have taken at least one Royal Caribbean cruise in the past, you should call the Crown and Anchor Society number for (sometimes) faster service at 800-526-9723. ( W/m-jb]wL} I WOULD LIKE A RESPONSE ([protected]@bigpond.com). $ I always tip my room maid and the waiters in the restaurant anyway. Learn about Royal Caribbean group culture, salaries, benefits, work-life balance, management, job security, and more. F We have paid over $5,000 for these cruises, and On the Tasmania, leg have been allocated a balcony with an obstructed view. Saturday - Sunday 9:00am to 6:00pm ET. Hi my name is Michael D Monroe, crown and anchor # [protected], back in December of 2019 I reserved a cruise on Royal Caribbean, reservation # 3716757, in January of 2020 I had applied 50,000 reward points ($500) to my cruise from my Royal Caribbean (Bank of America) credit card, due to covid the cruise was cancelled by Royal Carribean, we then used the cruise credit to rebook a cruise # 5193890 only to be cancelled again. I.Fr1zBOFIQ,P 70TFUvSw~5wMj-k5%^$'jl9`,MjzJ3T@bB(LYbf 5WF01 After which, I called RCCL to tell them about the complete unpleasant experience. 0000013869 00000 n You can send the cruise line a message on their Twitter and Facebook pages for answers as well. I had a comped cruise interior room. The world's largest cruise ship Icon of the Seas, is currently being built at the Meier shipyard in Turku, Finland. I also was given an OBC. For more questions regarding travel Agents / Agencies, Essential Duties and Responsibilities: 1. 0000025013 00000 n Reservation number.9653758 Cancelled cruise because wealthy entity chartered book for week of sailing. 0000038075 00000 n 0000109818 00000 n Anchor points at the rate associated with my upgraded I would appreciate a refund from this excursion on my NOT PERFECT DAY @ COCO CAY. SOUTHEAST Senior BDS Adrian Alvarez BDSSupport@rccl.com1 -8003272056 x37979 If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. V6H 3P1 Fax: +1 604-689-2662 Tel: +1 604-689-5713 Mexico & Caribbean - International Maritime Recruitment Agency (IMRA) Contact | Royal Caribbean Group Press Center Desired outcome: Your travel agent has new digital tools they can access to check on the progress of a refund request, as well as be able to reach out to the right person at Royal Caribbean for further inquiries, such as if the refund amount is incorrect. I couldn't go back on the ship, but they gave me a number to call so they can mail it back to me. Royal Caribbean Group. 0000003528 00000 n 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. 1050 Caribbean Way Miami, FL 33132 https://www.royalcaribbean.com Phone Contacts Main: (305) 539-6000 Customer Service: (800) 256-6649 Toll Free: (866) 562-7625 Email Contacts RoyalGuestRelations@rccl.com Guestclaims@rccl.com Social Media Contacts Executive Contacts Primary Contact Carlos Jimenez Sr. I know exactly where it was, and the stateroom host could have turned it in to lost and found, so they can mail it back to me. Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132. They could of cared less and made me wait over 60min to speak with a manager and then said no one could talk. I have Tmobile with unlimited international data so thats what saved me every time I got down in each port. RCL has 77,000 employees, of which 46 are in a leadership position. I was denied and was given instead a 10$ discount. Michael Burdette. Your staff refuse to help! If you booked through a Travel Agent/Agency and need to make Resolutions department phone number - Royal Caribbean International Phone. Bear Mountain Guest Ranch Reviews, Complaints, Customer Service changes to your reservation, you will need to contact them 0000005198 00000 n Royal Caribbean Cruises: Reviews, Complaints, Customer Claims Desired outcome: Twitter (Public Relations/Media): @RoyalCaribPR, Adam Goldstein President[emailprotected](305) 539-6000, Lisa Lutoff-PerloExecutive Vice President, Operations(305) 539-6000, Have our travel agency partner get you a free quote for a Royal Caribbean cruise. Symphony of the Seas - Wikipedia regarding upcoming cruises. How to Complain to Royal Caribbean | Frommer's 0000039533 00000 n We found clear and detailed contact information for Royal Caribbean Cruises. Royal Caribbean Group | Better Business Bureau Profile I hope u will look into this as I guess I am not the only one who opposes it, Desired outcome: I did request a refund. [protected]@gmail.com, Desired outcome: It sure puts a damper on the cruise when u get the account. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Org Chart Royal Caribbean Group - The Official Board Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 26 2021 . . Booking number [protected] to 12-18-2022 Wonder of the Seas. It is not possible to predict or identify all such risks. I recently came off Wonder of the Seas sailing for November 27th ending Dec 4. Neighborhood Surfside is designed for young families with children. 0000018114 00000 n It was hard to get a hold of someone with the 800 number, since it was Christmas eve and a holiday weekend. Call center hours 24 hours, 7 days. %PDF-1.3 If my RoyalUp offer is accepted, will I earn Crown & - Fleas in cabin/compensation for a ruined week of cruise/vouchers without permission, To have Royal Caribbean apply my $500 rewards to my 2023 cruise. Not only does this save you a phone call, the social media team is very responsive in providing answers to a myriad of questions.