Hi Anna,Thank you very much for 5* review! No sales BS like usual dealers just honest upfront deal. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. I was dealt with by Ellie who was excellent and the whole process went smoothly. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Awful experience and takes away the joy of owning a nice car. Thanks again Jessica and BMW Stratstone. Anyone can write a Trustpilot review. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Browse our exclusive offers across the entire range of new MINI models. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Amazing service professional and helpful team. CarStore (Nottingham Road, Beeston, Nottingham, UK) . We never felt under pressure, and were offered a very reasonable price. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. We never felt under pressure, and were offered a very reasonable price. Stratstone MINI - Trang ch We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. It goes against our guidelines to offer incentives for reviews. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Will certainly deal again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They kept it overnight so they could listen to it cold start and fixed the problem that day. I was regularly kept up-to-date with the progress of my service. . He showcased Stratstone Mini very favourably. Wont be buying from them again ever. I was dealt with by Ellie who was excellent and the whole process went smoothly. We are absolutely thrilled that you have rated us so highly! The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Thank you for taking the time to leave us your rating!Customer Services. Hi Dylan,Thank you for taking the time to post this review. I walked out after waiting 15 minutes - with not service. Here, you can find the latest Stratstone news and keep up-to-date with the most recent information. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! They think we customers ate stupid!! Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Hopefully Sytner will be a better experience. 10 out of10. We are absolutely thrilled that you have rated us so highly! Find your next car at MINI Leeds, where. Everything I expected and was promised was done. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. We never felt under pressure, and were offered a very reasonable price. Took just one week from first visit to home delivery. | Read 21-40 Reviews out of 110. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Well done . He and is colleague looked after us throughout the sale. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Claim your profile to access Trustpilots free business tools and connect with customers. I would highly recommend this dealership if you are looking to buy a Mini. To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? Amazing service professional and helpful team. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Customer Services, Simply excellent throughout. Also helped with vehicle set up and installing My Mini app explaining everything clearly. I will never use Stratstone Mini again. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. his customer service was excellent. Nothing was too much trouble for him & that made the transaction a pleasant experience. The communication was great and consistent and has been the most straight forward car purchase I have had. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! We also ensure all reviews are published without moderation. 2023 Trustpilot A/S. Occasionally we will send out newsletters promoting our offers and discounts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Charged 150 for a diagnostic report. We value your feedback and take pride in providing the best possible customer service! Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Our aim is to deliver a positive customer service. For businesses Categories Blog. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. Took my Mini for its yearly service. No management, no leadership and the service reception is ran by people who know nothing about cars. Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www I was given a courtesy car which helped me greatly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. I will never use Stratstone Mini again. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Damian as always and Ryan in the Service Dept were first class. Once you have purchased you car, for some reason you are passed onto a handover person . The car is gorgeous and the service was second to none! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Nothing was too much trouble for him & that made the transaction a pleasant experience. Customer Services, Simply excellent throughout. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Lady very helpful on the phone. Customer Services, Simply excellent throughout. Very professional, friendly and very informative. Excellent service from start to finish. Companies can ask for reviews via automatic invitations. Scratched, tyres cracked, carbon fibre loose. We use dedicated people and clever technology to safeguard our platform. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Throughout, Paul laid out the options in an open and transparent manner and although clearly wanted to sell the more expensive motor, enabled the family to make the decision we wanted. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Here are 8 tips for writing great reviews. Took my Mini for its yearly service. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Here are 8 tips for writing great reviews. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot Very knowledable reception staff took very good care of me. It goes against our guidelines to offer incentives for reviews. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www