Items with a value of $35 or more must be returned using a trackable shipping method. Step 2: Choose the styling for your return policy. After the 30-night adjustment period but prior to the 45th day, they may receive a one-time full credit towards a re-selection mattress set in order to find the proper comfort level. All rights reserved. Know, however, that stores may have different definitions of what white-glove delivery service entailssome might just deliver the box to an area inside your home, no setup or assembly includedso its important to find out what youre signing up for before you pay up. Badcock cannot and does not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements. Badcock. Suite #3122Palm Beach Gardens, FL 33410. Also encouraging: Most of the members we surveyed did not return the purchases they made. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms & Conditions without our express prior written consent. CANCELLATIONS: If you decide to cancel your purchase, you need to notify our Customer Service Department by 1:00 pm the day before your scheduled delivery date to avoid a cancellation fee equal to the delivery fee. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. BY ACCESSING OR OTHERWISE USING THE SITE YOU AGREE TO THESE TERMS & CONDITIONS.If at any time you do not accept all of these Terms & Conditions, you must immediately stop using the Site. IF YOU ARE DISSATISFIED WITH THE SITE, ANY CONTENT ON THE SITE, OR THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 9. Badcock reserves the right, without notice and in its sole discretion, to terminate your account or your use of the Site and to block or prevent future access to and use of the Site (i) if you violate any of these Terms & Conditions, (ii) for any other reason, or (iii) for no reason. PLEASE READ THIS SECTION CAREFULLY: YOU AGREE THAT ALL MATTERS RELATING TO YOUR ACCESS TO OR USE OF THE SITE AND ALL MATTERS ARISING OUT OF OR RELATED TO THESE TERMS & CONDITIONS, INCLUDING ALL DISPUTES, WILL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, UNITED STATES OF AMERICA, WITHOUT REGARD TO FLORIDA'S CHOICE OF LAW PRINCIPLES. Your best approach? A Participant will receive one (1) entry into the Promotion for a valid mail-in entry received. We sell Products for childrens use; however, these Products are intended for sale to adults. Your user name and password are for your personal use only. to improve your experience. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Original review: Feb. 1, 2023. Badcock stands behind all manufacturers warranties with free parts and labor for up to one year after the date of delivery for defects due to material or workmanship related problems covered by a manufacturer's written warranty, excluding Appliances, Electronics, Bedding, Area Rugs and Lawn &Garden Equipment. Well I told her under Badcock return policy it states within the 1st 1-10 days after delivery items can be return IN LIKE new condition for FULL refund exchange or return. For website sales, a member of your local store will contact you to provide the time and to validate the pickup address where your goods will be available. Area rugs can only be replaced during the warranty period, pursuant to the manufacturer's written warranty. Each time you use the Site, you should review the current Terms & Conditions. Before shipping a return, photograph the item for your records. Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT: You may be required to register with Badcock in order to access certain services or areas of the Site. Badcock also reserves the right, at our sole discretion, to prohibit sales to resellers. You have up to 24 hours to inspect your merchandise to guarantee a full refund (due to damaged/missing parts). So can lifting heavy furniture thats just dropped off at your front door. For refund requests with cash purchases over $200.00 and all check purchases, a check will be mailed to the customer from the Corporate Office within 14 days of the return of the merchandise. This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. The delivery men will then document the issue by taking photos and submitting them to Customer Service. We dont recognize that sign in. If at any time you do not accept all of these Terms & Conditions, you must immediately stop using the Site. Usually you have to sign [a form] prior to the delivery team leaving where you certify that the item was delivered intact and not damaged, she says. This is performed in our point-of-sale system and does not require a Work Order. Badcock Black Friday Sales - March 2023 All new merchandise including clearance has up to a 1-year manufacturer's warranty against defects (not normal wear and tear). 3. No entries may be submitted on behalf of another person. Below you will find some information on our return & exchange policies. performing their return through an RMA) 4. When they did, the most common reason was because the item had arrived damaged or with missing parts, with a few returning items because the quality, comfort, or color wasnt as expected, or because the item did not fit in their home. Badcock and its suppliers and licensors expressly reserve all intellectual property rights in all Content. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. Retrieve your username. Pricing or availability errors may occur on the Badcock Site. Any sweepstakes, contests, raffles, or other promotions (collectively, "Promotions") made available through the Site may be governed by rules that are separate from these Terms & Conditions. Welcome to our website. If a repair cannot be made, the decision on any refunds, credits, or exchanges during the one-year period will be at WSBC's sole discretion. Our layaway plan runs for 90 days. Not so much. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE, OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SITE, ANY PRODUCTS, SERVICES, OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE. First, ask the retailer to send you a free wood or fabric sample before you purchase the item so that you can assess the quality of the material. You agree that we shall not be liable to you or any third party for any termination of your access to the Site. For large furniture, if you order white-glove delivery, that also [often] includes white-glove returns, where theyll come back out, disassemble it, and return it for you, Hanisch adds. Another reason to purchase it? If the rules for a Promotion conflict with these Terms & Conditions, the Promotion rules will apply. Thus, Badcock will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Was told they would call us back, had to call them. Influence-free. If I am not available to receive this phone call from customer service, a message will be left guaranteeing delivery for the next day. Also measure all the entryways, doorways, hallways, stairwells, and elevators that the furniture will have to travel through to reach its destination. Some stores, however, are more restrictive. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S). For specifics related to the pickup process, please view Planning your Delivery, or contact your nearest store for assistance. Free Return and Refund Policy Template - WebsitePolicies Please If something arrives damaged, or if parts are missing, please notify us right away. Meanwhile, Wayfair offers customers free standard shipping on orders of $35 or more, and it charges a flat shipping rate of $5 on orders less than $35. Return Policy Template: Free With Examples & Guide - Termly Write the policy following the guidelines below. Accessing, downloading, printing, posting, storing, or otherwise using the Site or any of the Content for any commercial purpose, whether on behalf of yourself or on behalf of any third party, constitutes a material breach of these Terms & Conditions. Except as explicitly stated otherwise, any notices you send to Badcock related to these Terms & Conditions shall be sent by mail to 3931 RCA Blvd. No refund will be given to the customer if the exchange difference is less. A fee of $99.95 will apply for the exchange and redelivery of the bedding. Click the links to view our Product Specific Return Policies, and our Non- Returnable Items list. 8. BADCOCK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT EMAILS SENT FROM BADCOCK ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. THE SITE AND ALL INFORMATION, CONTENT, MATERIALS , PRODUCTS, SERVICES, AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY BADCOCK ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. Shoppers saved an average of $13.20 w/ Badcock Home Furnishing & More discount codes, 25% off vouchers, free shipping deals. When you do have to return large furniture to an online-only retailer, the process can be difficultespecially if the customer is responsible for repacking the furniture and dropping it off at a shipment facility, such as a UPS location. This includes, but is not limited to, clearance and floor sample merchandise. ". Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT: Badcock will investigate occurrences that may involve such prohibited use and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. If the rules for a Promotion conflict with these Terms & Conditions, the Promotion rules will apply. browser. Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in cancellation of your order. Upon termination, all provisions of these Terms & Conditions, which are by their nature intended to survive termination, all representations and warranties, all limitations of liability, and all indemnities shall survive such termination. Badcock grants you a limited license to access and make personal use of the Site and the Content for noncommercial purposes only and only to the extent such use does not violate these Terms & Conditions including, without limitation, the prohibitions listed in the "Prohibited Uses" section of these Terms & Conditions. Badcock grants you a limited license to access and make personal use of the Site and the Content for noncommercial purposes only and only to the extent such use does not violate these Terms & Conditions including, without limitation, the prohibitions listed in the "Prohibited Uses" section of these Terms & Conditions. Put your short company information here. Some stores will accept returns outside their normal return window in exchange for store credit. Shop Home Office Desks | Badcock Home Furniture &more Desks Home | Living Room | Home Office | Desks Grid List Sort by Display per page EBONY HEIGHTS CONSOLE/DESK $399.95 EMERSON DESK $499.95 $388.00 SAVOY DESK $349.95 ASHBURY DESK $259.95 CHANDLER DESK $199.95 Accent Desk From $299.95 CALYPSO DESK $499.95 LOLA ACCENT DESK From $299.95 The delivery charge will not be credited and a 15% Re-Stocking Fee will be applied to all returned merchandise. I acknowledge that I have read and agree to the Badcock Terms and Conditions,Delivery Guidelines,Return/Exchange PolicyandExtended Warranty Info. Please note that these communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Best Places to Buy Furniture for Your Home, Furniture Tip-Overs: A Hazard in Your Home, How to Anchor Furniture to Help Prevent Tip-Overs, Buyer Beware: Recalled Products Are Being Sold on Craigslist and Facebook Marketplace, Do Not Sell or Share My Personal Information. Except for such material changes, the Terms & Conditions that were in effect at the time any claim or dispute arose between you and us will be applied. Put your short company information here. Delivery costs: Furniture stores generally offer curbside delivery and white glove delivery service. Items returned within 1 day of purchase, but not in like-new condition will be subject to a restocking fee of 25% of the purchase price. Shop Home Office Desks | Badcock Home Furniture &more Copyright 2023 Badcock &more. All rights reserved. Make any commercial use of the Site or its Content, including making any collection or use of any product listings, descriptions, prices, or images; download, copy, or transmit any Content for the benefit of any other merchant; use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by Badcock or generally publicly available browsers; frame, mirror, or use framing techniques on any part of the Site without Badcock's express prior written consent; make any use of data extraction, scraping, mining, or other data gathering tools, or create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store, or use any Content, product listings, descriptions, prices, or images, except pursuant to the limited license granted by these Terms & Conditions. In that scenario, you may have to get the return back to the store or to its warehouse yourself (though some stores will come pick up a return if its too large to ship back easilysometimes free, sometimes for a fee). upgrade your browser Shopping for furniture can be fun. Badcock Home Furnishing & More order tracker? Fees can vary by retailer, but as a benchmark: White-glove delivery for furniture purchased on the Macys website costs between $70 and $261, depending on the homes location and the size of the furniture. We offer in-home delivery on items purchased in-store and from the website. Badcock cannot and does not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Create steps for the customer to follow (e.g. For purposes of these Terms of Use, reselling will be defined as purchasing or intending to purchase any Product(s) from Badcock for the purpose of engaging in a commercial sale of the same Product(s) to a third party. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction. Terms and Conditions | Badcock & More In addition to all other rights available to Badcock including those set forth in these Terms & Conditions, Badcock reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders. Shop Televisions | Badcock Home Furniture &more TVS Home | Electronics | TVS Grid List Sort by Display per page HISENSE 32" ANDROID SMART LED TV $399.95 $199.00 LG 32" SMART LED TV $499.95 $299.00 LG 43" SMART 4K ULTRA HD LED TV $699.95 $449.00 LG 50" SMART 4K ULTRA HD LED TV $899.95 $599.00 PHILIPS 50" SMART 4K ULTRA HD LED TV $799.95 $499.00 Avoid buyers remorse. The Site is intended for use by individuals 13 years of age or older. Stores that offer customers full refunds usually require items to be returned within 10 to 30 days. Oversized Item Return Policy - Overstock.com The recliner after only 11 months lost its screws and the back of the . If you have any concerns about Badcock or your use of the Site, please contact us at 800-223-2625 with a detailed description of your concern. I agree with Ms. Coleman, but would add that Badcock is one of the more difficult creditors to work with in bankruptcy. If you are under 18, you may use this Site only with involvement of a parent or guardian. RH (formerly Restoration Hardware), for example, offers customers white-glove delivery service on all furniture purchases, with flat rates starting at $199 for homes located within 50 miles of its nearest store; Ethan Allen offers white-glove delivery (which the company calls premier in-home delivery) starting at $59 for orders up to $499. THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SERVICES, AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY BADCOCK ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. Still, there are three steps you can take to avoid purchasing a product online that you realize you dislike when it arrives at your home. You agree that all agreements, notices, disclosures, and other communications that Badcock provides to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing. You may be required to register with Badcock in order to access certain services or areas of the Site. Second, view the product listing on several devicessuch as a cell phone, a computer, and a tabletto make sure youre getting an accurate picture of the color. Warranty is only valid in the service area (Palm Beach, Broward, Dade, Martin, or Monroe . Badcock may at any time: (i) modify or discontinue any part of the Site. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. RETURN POLICY:If a customer wants to return part or all of their merchandise for any reason other than damages or defects, they must contact Customer Service within 3 days after delivery and arrange for immediate pick up of merchandise being returned. The best way to protect yourself from getting stuck with a damaged product is to inspect the furniture when you receive it, and to alert the delivery people and retailer of any damage right away. Badcock - Mattress Reviews | GoodBed.com RESELECTION POLICY: For any reason other than damages or defects, a one-time merchandise reselection for equal or greater value is allowed for up to 3 days after delivery or within 3 days of pick up. Your continued use of the Site will indicate your acceptance of the current Terms & Conditions; however, any material change to these Terms & Conditions after your last usage of the Site will not be applied retroactively. This excludes Appliance and Electronics as their manufacture's warranties vary. Must be clean, stain-free and must have "The Law Tag" on it for an eligible return. Badcock may request a pre-authorization for some orders placed online with a credit or debit card. I owe Babcock furniture and cannot pay the full amount I owe - Avvo The reselection and exchanged pick-up/delivery must occurimmediately after contacting Customer Service. How do I track my package from Badcock Home Furnishing & More? In the case of notices Badcock sends to you, you consent to receive notices and other communications by Badcock posting notices on the Site, sending you an email at the email address listed in your profile. All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of Badcock or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. Measure carefully. Pick up Customer will be required to sign a pickup waiver stating they are responsible for securing and transporting their items properly. Most of the time, the delivery process seems to go smoothly, according to the experience of the CR members who reported on their furniture purchases for Consumer Reports new Furniture Retailers Survey.