130 27 3653 0 obj <>stream At this point this is a scam to have you send them money when all the required documents have already been submitted. I have submitted receipts, EOB's, and bills just for them to tell me they need more information. They make it very easy to enroll - so they can take your money. View our privacy policy, The Refillery Morningside Shopping Centre, The Refillery Woodlands Boulevard Shopping Centre, Shakti Shanti Factory Shop St Francis Bay, You have enough funds on your card, but the instalment fails and you get an. Under the list of fsa eligible items chiropractor is listed as a fsa eligible item. 3. International Association of Better Business Bureaus. OMNY 0000014288 00000 n that are not in-network for your insurance provider, event though you submit receipts and paperwork explaining services provided a number of times. the money in your applicable tax-advantaged Now let's get you up to speed on Flexible Spending Accounts, FSA. Out-of-pocket expenses are those not covered by insurance or any other plan. If you call they transfer you around until you either get fed up or disconnected then make you give all the information you just gave them over again. WebThe PayFlex Card, your account debit card. They dont give your clear guidelines. They keep requesting EOBs and proofs of payment that these are medical expenses. Order Open Enrollment Materials PayFlex Systems USA, Inc. provides flexible spending accounts, health savings accounts, health reimbursement arrangements, dependent care accounts and transit and parking programs for employers. Typically, you must spend the money in your FSA by the end of the plan year. 0000000836 00000 n I took me over an hour and 2 calls to their c/s ( the first rep hung up on me saying she couldn't hear me ) That was about the most coherent thing she said the whole convo. Your digital wallet only stores It helps you save on everyday items like contact lenses, sunscreen and bandages. I need a debit card issued to me with the tracking info so I can ensure it was actually sent. Like hell I'm going to send them any money, they don't even know how to handle what they have. FAQs - Aetna Activate your PayFlex Card Its easy to activate your card and get your PIN. notice from Payflex saying your account is in arrears. Make the card work to pay the bills and not make me jump through countless hoops to get MY money back. Even you submitted all requested paper, they delayed and declined my claim. 0000005793 00000 n The PayFlex Card helps make it easier for you to spend . I have now received a bill from PayFlex saying that I now owe the amount I spent with my card as they cant verify it was an eligible purchase. endstream endobj 50 0 obj <>/Metadata 2 0 R/Pages 47 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences 71 0 R>> endobj 51 0 obj <>/MediaBox[0 0 612 792]/Parent 47 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 52 0 obj <>stream 0000020911 00000 n 3604 0 obj <> endobj Thank you. They have been taking $5 from my account every month for 2 years. If you pay for your eligible health care expenses with your PayFlex Card, you do not need to file claims, but be sure to request itemized receipts for your expenses and save them. They always screw this up. Learn about health/dependent care flexible spending accounts with the PayFlex Card, See the simple way to save with health/dependent care flexible spending accounts, Explore saving with health/dependent care flexible spending accounts (spanish version), Learn about the limited purpose FSA with the PayFlex Card, Save money with a limited purpose FSA when paying for dental and vision costs. You may elect to have your FSA reimbursements deposited directly into your checking or savings account. Generally, funds left in an FSA at the end of the year are forfeited. Make the card work to pay the bills and not make me jump through countless hoops to get MY money back. Desired outcome: 0000003134 00000 n For 2023, I switched to a Flex Spending account. It must show: For prescriptions, send your detailed receipt that includes the pharmacy name, patient name, prescription name, date the prescription was filled and amount you paid. If your expense went through your medical or dental plan, youll need to send an Explanation of Benefits (EOB) from your plan. This is essentially stealing my money. Then they do everything they can to make it IMPOSSIBLE to get reimbursed. WebMember flyers. My instalment payment failed - why? - Payflex Desired outcome: -PayFlex Executive Response Team, Mr. Jeff A. Protextor JD, Chief Control Officer. Heres your PayFlex debit card! - Hofstra University trailer Submitting Claims for Reimbursement I have tryed over 20 times to use this card and been denyed. I dont if its total incompetence or what but this isnt the way a business should run when dealing with peoples money. Omaha, NE 68164-3642. WebDon't let a PayFlex Card request get you stressed! 0000015102 00000 n I will spend more money to sue this company. 0 w/%YL2G5 ``R )BPLIZ9Az))ISL:#>}G Xej7piF ` U! Not willing to give them a chance again after this. Once you receive your new PayFlex You can enroll in a Limited Purpose FSA if you have a Health Savings Account (HSA). Get Started Your plan will determine this. Be sure to save all receipts. With your pretax FSA contributions, you could save about $1,020. You should contact your Human Resources or Benefits Department for more information. Any help would be greatly appreciated. Refusal to pay after submitting appropreciate docs, Can't reimbursed for legitimate dental expenses, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Eligible expenses may include doctor and dentist visits, hospital stays, prescriptions, and Since youre setting aside money before taxes, it can help reduce your taxable income, increase your take-home pay and improve your finances overall. If so, then why not? The only way to change your FSA election during the plan year is if you have a status change event and as a result of that event, its necessary for you to change your election. Enter quantities below. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was given a routing number that I then gave my current employer, and it was incorrect. This change only applies to OTC drugs and medicines you paid for after December 31, 2019. Anyone have Payflex commuter Benefits? I sometimes get declined It must include the date(s) of service. endstream endobj 131 0 obj <>/Metadata 128 0 R/PageMode/FullScreen/Pages 127 0 R/StructTreeRoot 4 0 R/Type/Catalog/ViewerPreferences<>>> endobj 132 0 obj <. At this point this is nothing but a scam and this company should be reported. Well guide you through the process. What if I dont take action? PayFlex will require the itemized receipts to substantiate your claim. As a result, Payflex now has $139 that I do not have access to and that they are refusing to reimburse me for. Ive called multiple times, have been on hold for over 2 hours at a time with no resolution when I do get a hold of somebody. 0000001030 00000 n You can also contact OMNY customer service by calling 877-789-6669. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of PayFlex Systems USA. Web 2017 PayFlex Systems USA, Inc. All Rights Reserved. You should check your plan documents to confirm this. ABSOLUTE WORST. <<7089E38AFD7B0C4786F137B733254DEE>]/Prev 62985>> WebIf your bank card is lost or stolen, contact your bank first to ensure that your card is canceled and to prevent unauthorized transactions. How BBB Processes Complaints and Reviews, BBB In Nebraska, South Dakota, Kansas Plains & SW Iowa. Thank you for your feedback. Who do I complain to in order to unfreeze my account because dealing with them is obviously not working. Each FSA has its own contribution limit, which is set by the Internal Revenue Service (IRS). You no longer need a prescription from your physician to pay or get reimbursed for OTC drugs and medicines. I need a debit card issued to me with the tracking info so I can ensure it was actually sent. The merchant may also decline the return and not refund you in line with their returns policies. PayFlex Account Manager to create your profile. WebNow, at the end of the year, Payflex is refusing to reimburse the travel expenses I incurred last year because they did not go through the credit card, which I tried to use but was Your card gets suspended for any reason including for medical payments made at doctors offices, clinics, etc. Please reimburse me my funds and run your company better, Did not receive card for months after the effective date. Remember, your funds don't always roll over, so be sure to spend it all by the end of the plan year. 0000013503 00000 n Yes. Complete the required boxes which are marked in yellow. I called the number attached to the card to activate it. If any inconsistency exists between this site and the written plans or contracts, the actual provisions of each benefit plan will govern. WebWhen youre ready to pay, you can use your PayFlex Card or pay with another form of payment and submit a claim for reimbursement. These limits are subject to change annually. Failed Payment Recovery - FlexPay Your employer will let you know how and when to submit claims. 3631 0 obj <>/Filter/FlateDecode/ID[<521E000981DC47EEA757805499071C7E><1ED23F9718DB0C459F5826E6C126B85C>]/Index[3604 50]/Info 3603 0 R/Length 114/Prev 897467/Root 3605 0 R/Size 3654/Type/XRef/W[1 2 1]>>stream Some employers give you more time to spend your funds or let you carry over unused funds to the next plan year. I have called PayFlex multiple times since November 2022. uI#b38zEQJ!6z)jtIhh7/" SUI xWZ+aI+3~[8O@b#Zl^F,mh&8rhUHe5%0$#>mYE{1 Ysx/kO]j' |g1 8 yd;g^YdIUgJ8}T/ +/BR\uAzld(R_+#AP`^% 8gV}T=cA5!PFLn6Z04,Nd> d68 endstream endobj 26 0 obj <>stream want to return my product, what do I have over $1000.00 on these cards that I can't use because of the unnecessary trap hole this company puts its customers in. Since the switch I have not received a debit card. I've had problems with PayFlex for both HSA and Flex Spending accounts. 0000011997 00000 n We cant accept a cancelled check, credit card receipt or billing statement that shows previous balance, balance forward, estimated, filed or pending insurance.. Unfortunately, if you dont meet them, you will be declined. Other family You contribute to an FSA with pretax money from your paycheck. 0000003735 00000 n I have called PayFlex multiple times, spent hours on the phone while they tried to figure the problem out. HVM6W,"EO=$h" @^+ckR^D7oU9YW96:rIDO6K+&mZ>`.#B 73Mr pmH=l:sr'/5v9kEg!-EIMnuMYK|2zX}Fwe>;r}Y9Iz'Wp/[;X_d You contribute, spend and save. Save - Your FSA contributions are tax-free. IMPORTANT POINTS TO REMEMBER: According to IRS regulations, PayFlex accumulations not used during the Plan Year (January 1 - December 31) are forfeited by the employee under the 0000003907 00000 n You should only use your card for the exact amount you are responsible for. This is their second chance with me. Your bank's Risk system has declined the transaction as they cannot identify us at PayFlex. We'll ask you to share your email address. WebMy card gets declined after every single transaction. If you werent approved for a flexible payment plan then you may have a poor credit history, or no history at all. After you register, you can download the PayFlex Mobile app and manage your account wherever, whenever. Learn more about using your PayFlex Card. Your employer may offer a PayFlex Card, AKA your account debit card. Desired outcome: Payflex Shopper FAQ's | Get Answers to Your Questions They are absolutely the worst health and dependent care reimbursement processing company I have dealt with in the last 20 or more years that I've been using the programs. Customer service representatives are not able to explain why claims are denied. card If a receipt is not provided, you may be requested to pay back the amount you were reimbursed. 0000008760 00000 n I'm changing back to healthnet.. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This card is what you'll use to pay for eligible healthcare expenses. 7:00 AM - 7:00 PM. Your employers plan determines which status change events are allowed. Contribute - Estimate the amount you expect to spend during the plan year on eligible out-of-pocket expenses. hb```g``AX, swpVC- `GDXb|~& A%g-;yxOyqwv! ?MZu}* $a endstream endobj 12 0 obj <>>> endobj 13 0 obj <>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 14 0 obj <> endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <> endobj 18 0 obj <> endobj 19 0 obj <> endobj 20 0 obj <>stream WebYour PayFlex Card number is not stored on your mobile device. I have submitted all the claim document months ago but yet i am still getting threatening mailers and demands to send them money. Then hours later OMNY runs the card again or I manually go in and retry the payment and it works, so the card is reactivated We'll only use it to send important account information. This is unacceptable because I did not have this information before. Complete a paper claim form and mail or fax it with your documentation. I'm amending my rule to 2 strikes you're out. WebMember Login | PayFlex Select your secure login Employer Broker/Consultant Member Login | Forgot password? They double processed a script claim paid me an Xtra 20 bucks. The University of Michigan in its sole discretion may modify, amend, or terminate the benefits provided with respect to any individual receiving benefits, including active employees, retirees, and their dependents. If you werent approved for a flexible payment plan then you may have a poor credit history, or no history at all. ++*V(VTRXXUJbbU*UU*V)VTU_W+*!UU_W&o o7M7&o o7M7;.w]w;.w,*.y4}_NeTZ+Z|` T endstream endobj 21 0 obj <> endobj 22 0 obj <>stream I am so frustrated. Example: You have an annual salary of $60,000 and you decide to contribute $2,500 to a health care FSA and $2,000 to a dependent care FSA. All the while I was unaware I did not have any health insurance coverage. I don't see any redemption for your company. This review was chosen algorithmically as the most valued customer feedback. Desired outcome: 0000006429 00000 n The PayFlex Mobile app is available for iPhone, BlackBerry and Android smartphones. 0000027737 00000 n With PayFlex, you have the tools, services, and support to make the best decisions for your health and financial well-being. The online user interface is so poorly designed that it is challenging to navigate as someone who has a degree in software engineering. So if you get a request, make sure to respond. I keep being put I hold and basically been getting the run around I will not use this company past this benefit period, Desired outcome: I also plan on opening a blog about the lack of any service whatsoever. Check out the list of common eligible health care expenses. Flexible Spending Accounts (FSAs) for Individuals | PayFlex Questions? Compare accounts and find the solution that fits you best. payflex.com makes it easy to upload your documentation. In the interim, please pay your instalments manually by visiting our Customer Portal. Desired outcome: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. These expenses are so that you and, if married, your spouse can work, look for work or attend school full-time. WebThen hours later OMNY runs the card again or I manually go in and retry the payment and it works, so the card is reactivated (until next time). BBB Business Profiles may not be reproduced for sales or promotional purposes. This is a criminal enterprise. Second person spoke English slightly better. %%EOF This is my last time to use it. WebMost failed payments are not caused by fraudulent customers or by customers with bad credit cards 2. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can also use the site to check your account balance. 0000000816 00000 n HdN#G=ObusK\`f2OJ>nw7hSN/}z|:N~,_Wf;grus3]~~1/_OWurit{;~~xy>?|>c?>^i>7`/a_vxf/N9!olfofofofollFyK*[Uvd^9r$Gy(Wl [V~o[-~+o[V~o[-~+oww;N~;~'ww;N~;~'{^~{=~/{^~{=~/?.w54jh,,YYP@ffA54jh,,YYTHffQL?GQ?G#(?9iolt7]yyHumY]d:v~No.?oZ9[:3XF=oW/I:gb~MO9dKO$':''i~$]$4?Y! 0000001506 00000 n I figure it out when I go online to reconcile the stack of checks I had and see an urgent warning. Give me the money that I put into the account for the medical bills.this is not your money. This helps us verify your account. This will ensure that your instalment payments are processed by the due date. Follow the prompts to complete your claim. You can do this online, through the PayFlex Mobile, or complete a paper claim form and fax or mail it to us. They REFUSE TO ACCEPT doctor's statements, demanding detailed receipts for the most obvious medical expenses. Member Login | PayFlex Still trapped, then move to Step 3. PayFlex continues to administer TexFlex FSAs and Now, at the end of the year, Payflex is refusing to reimburse the travel expenses I incurred last year because they did not go through the credit card, which I tried to use but was declined on 6 occasions. : r/AskNYC I didn't participate last year because of their incompetence the year prior. Or those high dollar expenses like surgery, orthodontia, and hearing aids. They take forever to process the claims then deny them for any reason they can come up with. I need to be reimbursed for the money I spent on qualifying expenses. How do I submit my EOB to PayFlex? What should you do with your old PayFlex Card? 0 0000001065 00000 n You can upload or fax your documentation to us. Desired outcome: Since they sent a check that I haven't cashed, actually haven't cashed any, I told them they should just do a stop payment on the extra check. A Limited Purpose FSA can help you save your HSA funds for the future. Create an online profile to manage your PayFlex account. %PDF-1.4 % 11 0 obj <> endobj xref 11 26 0000000016 00000 n WebDo you have PayFlex??? Anyone seeking or accepting any of the benefits provided will be deemed to have accepted the terms of the benefits programs and the university's right to modify, amend, or terminate them. Visit Website. 1-844-PAYFLEX I will let everyone I know to not use this company. Customer support by phone, email or chat. BBB Business Profiles are subject to change at any time. 0000015608 00000 n This is an IRS rule. Thank you. WebThe PayFlex Card is your account debit card. Next year, if I'm with the same employer I will have to use them again. 0000010864 00000 n I have gotten my card suspended both years of having this Payflex account. We'll ask you to share your email address. 0000005334 00000 n 0000012184 00000 n Be sure to check your plan to see which accounts are offered. It helps make it easier for you to spend the money in your PayFlex account. A Limited Purpose FSA generally helps you pay for eligible dental and vision expenses. They do not allow you to pay the bills with the card but instead make you submit documents to try and get your money back.