I called the number provided but it was completely automated, and I was stuck with the reservation. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . Hotel charge was $309 and they charged my credit card $500, what a crook. We ended up paying 20.00 more than the hotel would have charged. Also be sure you have your R# for the reservation or they refuse to talk to you. From the reviews I have been reading I will never use you again. I have no disputed it with my bank. I told the man at the hotel I would not be there, since I live in Modesto Ca. Yet to see any documentation from them to prove I agreed to those insane terms. COVID entered the picture again big time. You should have done research first, Reed. So even . On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Booking.com: anyone managed to upgrade their Genius level? Also be sure you have your R# for the reservation or they refuse to talk to you. We finally gave up. When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. I called them back and they said the transaction was valid and would not refund the fraudulent charges! So it is actually the hotel who should not have charged you at time of checkout. On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CCI Hotel Reservations's products or services. Their phone tree is a NIGHTMARE and I was disconnected many times. That's a big difference. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reservation #R2937669554 The room price was $125.80 The hotel cant find my resrvation anymore its all a joke. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. Total Price $140.90 We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). My credit card charge says CCIHOTEL 800-468-3578. Was charged 529.96. I cancelled the booking but the money has b not been refunded. I have received a Cancellation Number as well as a Ticket number and told it would that three to five days to appear on my cardI don't feel real good about this after reading all the reviews Dear CCI*Hotel Reservation and GETAROOM management. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. CCI*HOTEL 800-468-3578TX used deceptive trade practice mimicking the hotel site - trapped us into booking the hotel with the same price that the hotel posted but then tacking on a 55% surcharge of fees. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum on 12/26/19 using a Discover card. I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. Three hours later I called to cancel and they said the charges were non-refundable. There are no refunds for no-shows or early check outs! I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! Cci*hotel Reservation Bottom line I'm out $394.46 for nothing. They are a TOTAL rip off!! This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. Did you book that from a Tripadvisor page? It was a charge for the same hotel . The room smelled like mildew. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation Last updated on November 4, 2022. The hotel charge was $130.32< CCI charged $187.68. BBB Scam Alert: Sleep easier by protecting yourself against hotel scams Which is false advertisement. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. Unable to obtain a duplicate receipt with joining their assistance tech's purchase of policy protection, Monster Resorts Group/Monster Vacations Group. CCI*Reservations.com Get a Room, Nonrefundable booking but not yet charged to credit card, Agoda is still the same bad as it is ,Any idea how to get re. They got me for $781. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. "We were told breakfast was included when we made the reservation." I was charged $142.34. I thought I was booking through the same hotel my company has been staying at like I did multiple times before. She only told me that Hotel Values works with many hotels as a third-party business. I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. Very slick as the site looked like the Embassy Suites site. Booked a room that should of cost 125cnd plus tax. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. This is a charge from Get a Room, a website that allows visitors to book hotels and resorts. I am trying to get a refund right now. Same things as everyone else. BEWARE, they may steal your money also and you cannot get them to give your money back! CCI sent me a copy of their receipt. I was charged $214.00, for a room I never stayed in, and was told nothing in the area of San Francisco had any vacancies. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. Holiday inn say they never received the booking. Share your photos and videos with others to prove the truth of your words. I can't be in two places at one time! Welcome to our customer reviews and complaints page for CCI Hotel Reservations. We were lured to CCI through a web search for inexpensive lodging in New Orleans. So I filed dispute with my credit card(Wells Fargo.) Very true. My rooms cost me 513.93 . the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. He then offered my a room at what he said was a sister hotel of the same quality close by. You can call or send a short email to the hotel confirming your reservation. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. Totally turning them in to the BBB! I then called CCI* Hotel Reservations several times and got nowhere. "Unfortunately, " she said, she could do nothing about it. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. When the charge showed up on the credit card statement the total was way over the quoted room rate. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. Was this done on your phone, or on your home computer or iPad/tablet? Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. CCI reservations mentioned NOTHING about an upcharge, especially about $100. My wife booked seven nights at Courtyard by Marriott in Tucson. My intention was to contact the Hampton Inn directly and book a room at a government rate. Today You gave me C3037566103 cancellation number. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. Why are they now showing up on my card? This is what happened to me. They said it would be $66 a night . R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. Please dont use this CCI*Hotel! Coincidence? Similar experience to many others here. My complaint though is with the reservation desk. This will surely increase the credibility of your complaint. Great scam site. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. © 2023 What's That Charge If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. "Let's just cancel it, " I said. How much the hotel gets and how much getaroom take from that is between them. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. They refuse to let me talk to the proper department. The customer service rep I spoke to would not answer my questions. A Guide to Hotel Refund Laws Similar Charges. SO many bad companies out there, this is well documented here. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. "You can't, " the fellow said. In the last 2 months I have called many times and get the same 7 day promise. it was for $163.90. This was not mentioned until check out also. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Are you a travel agent that uses hotelbeds sometimes? February [protected] In the process of disputing the excessive charge! I thought that was my room charge. Since I am usually cautious about online transactions, I am upset that I fell for this scam. They took $741 from me then cancel my reservation and still kept my money. We called what seemed the hotel's web site. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Pian Marie Jumalon, Nov 20, 4:10 PM CST: Definitely FRAUD. The bill on the confirmation was $102.27 from CCI. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. I made a reservation at a Quality Inn for one night; I clicked on the website for the hotel. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Clicked on the "website" tab to go to that local businesses page. The CCI representative recorded my compliant, created a ticket number and escalated my issue. He said I had to go thru getaroom to get my money back. Kind Regards, Sue the hotel. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. I said. Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). CCI*HOTEL RES - What's That Charge Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. He was friendly at first, looked up availability and came back that there were no rooms available. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. turns out that was just them pretending to be a travel agent. Which after 2 months I lost. Demand the hotel to pay for the drive to another hotel. That was almost an extra night! This Hotel Scam Is on the Rise. How to Protect Yourself | Money Submit a complaint and get your issue resolved. We have never heard of this website "getaroom.com". I had a similar experience this weekend. I got billed twice and cant get a refund. It asks to press one for reservations, which I did, or two for front desk. Getting there starts here. The room was only $70.00 per night. However, we didn't even know that we were transferred to this website in the first place! I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. Checking in, the night supervisor found our reservation. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. We use cookies to improve your experience on our site and to show you personalised advertising. He did the right thing, and we left feeling less burned. CCI*HOTEL@GETAROOM 800-468-3578 - What's That Charge NOTE, some hotels charge for the entire stay. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. How to Get a Refund on a 'Nonrefundable' Hotel Reservation At check in I provided my credit card again but was charged for the room again at that time. Within the hour I Canceled that reservation. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. I was charged $318. Despicable. So basically this is a company who is stealing peoples money with no consequences. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. Was told that the reservation was made through a third party and they had nothing to do with it. Cci*hotel Reservation We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. The reservation was made in March for an October football weekend. This is the version of our website addressed to speakers of English in the United States. [protected] was listed. I made reservation for two separate room: Make sure you are directed to the proper website to reserve a room. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Plus they added a $553.73 charge for what they call a service fee? Called the number on the page to make a direct booking with hotel. If you need documentation, my doctors at the They earned $200 for answering the f**king phone!!! It is a scam to be charging that much more than the Hotel is receiving!!! Strange!!! In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Went to gook a room, They advertised a price for a room with Free cancellation. I simply booked directly with Days Inn and am disputing the charge with my credit card company. We immediately went to cancel & notify our cc company. This is Bravo Sierra. Thank you for allowing us to service your inquiry, and we sincerely appreciate your business. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard Was charged 529.96. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. estory Send email : Nov 29, 2018 . So now I'm caught in a catch 22. Extremely misleading and higher prices! Chances are it was an advert and you called (CCI*) Hotel Reservations. Our Role as Agent. Currently at a wait time of 24 minutes and it just disconnected. I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. The email was immediately returned to me with the message that it could not be delivered. Hopefully someone will investigate and put a stop to them. I have never heard of CCI and hope to never hear of them again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. (Total We got a hotel reservation for one night in Scottsdale AZ. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. Be carefull. They appear as www.reservations.com or www.getaroom.com. I made a reservation for a room at the comfort Suites 7111 Rancho Mission Drive, Houston TX 77083, Phone number [protected], sometime in June 2018 for an event that was going to be at the hotel from July 27 through July 30, but the event was cancelled and Call the hotel and cancel my reservation. He was most sympathetic, and he was familiar with guest experiences like ours. This comment was posted by a verified customer. Which hotel was this? Be aware of the scam! I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. What can be done to put this fraud out of business? I was billed $504.43 plus $12.99 booking fee. Credit card statement showed a charge of 123.10. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. CcI reservations did the same to us and worse! The people working at this company made a reservation for me in the WRONG area of the state of Ca. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. As it turns out, we paid $38.45 in additional "recovery fees" and taxes. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. Ask the hotel manager to fix the problem . IHG Hotels & Resorts | My Stays At that point, as I needed to ensure that I had a room, I called to cancel. And please respond to mr, I am such a nervous wreck over this misunderstanding I want my money back. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. Our $129.99 room cost ended up being a $191.50 charge on our credit card. - About Us People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. Going to small claims. Just wondering if that is why you found no room booked upon arrival. You cannot get through to them via phone calls or emails. Arrived at the hotel and they could not confirm the price we paid. That's fraud. The site said the charge would be $102 rate and that turned into a $160 charge. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. They would not allow me to. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Did you complain to your credit card provider? Could be 30,000 pesos. Googled a local hotel. If not fraud, definitely unfair and deceptive business practices. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. Plus they added a $553.73 charge for what they call a service fee? I hope my family at least will be able to do business with you again. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. I booked accommodation at the Holiday Inn in Fiji and was overcharged. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front.
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