So we decided to get the dressers and bed stands and change the handles out. No other place I know of. Me: Well can you check to make sure? Other than that, good CB2 designs. They need to work on their customer service, because looking at all the other reviews that's not their strong suit. I eventually spoke with someone in their shipping department (who was super nice - Thank you! I called around July 23rd to see if it's ready after receiving no confirmation and being charged for it already. They were professional and answered all my need. Mingling timeless beauty with avant garde twists, contemporary furniture gives your space a fresh, edgy look that's all you. You will be very, very, very pleased. MAJOR FAIL for CB2 and the CB2 staff at the (1730 4th St location.) Bob's Discount Furniture, founded by Bob Kaufman over 30 years ago, emphasizes value, offering durable furniture and high-quality service. Besides getting numerous deliveries months apart I later went into CB2 to ask if they had any recommendations how to keep the couch from sliding apart on hardwood floors. I proceed to walk to the register to ask someone else, when I see the girl that was "helping" me: Me: oh hey, so where is my clock? When I arrived at the store the employee helping me was unable to locate it so I had to order it and was told that it would be available to pick it up in-store in a week. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Scandinavian Designs. Not even an apology from the team at the store, just a simple " we will send an email & get back to you", Great shopping experience. The shipping costs at cb2 are very clear and very reasonable. Great selection to choose from. CL. Yes, 72 glasses. If you use one of these and buy something, Slumber Search may make a small amount of money. This company focuses on policy and not customer service. But the staff are super nice and I love that they have a pick up door in back so you aren't struggling to carry heavy items/furniture to your far away, uptown parking spot. Basically, the theme of most of the items were basics, but made a bit fancier than necessary. 6min 47 sec ( If CB2 does record the conversations), as they should specially if its "TOMMY "on the phone I was calling to re-schedule my delivery which was scheduled for tmrw, as something came up at work and did not allow me to be at home then. reply favorite. cb2 is a joke! I've long admired the pieces that CB2 carries only and was very excited to finally visit an actual store. 15% back and a voided warranty? I don't think during our entire conversation I must have heard the word " I understand", seems like an amateur , I don't know how & why was he even given to answer phone calls . There were no other customers in the store during the slow weekday afternoon. Ordered my item on 6/8/15. And if you want your stuff, like, yesterday, check out our selection of in-stock furniture for ready-to-ship pieces that will get to you ASAP. CB2 Crate & Barrel Design Within Reach Ethan Allen Herman Miller Horchow IKEA Jonathan Adler Knoll Ligne Roset Mitchell Gold + Bob Williams Organic Modernism Pottery Barn Restoration Hardware Room & Board Urban Outfitters Wayfair West Elm World Market Vintage Furniture Want to list a piece for sale? Terms of Service and So I go in, and naturally, there are no prices to be found on any of them. I have bought several things from cb2 including their Marta glassware. I parked in their lot and went to get coffee across the street quickly before going into the store. A quick bell ring, answered by a super friendly young woman who checked my receipt, found my items, and loaded them in my car. I'd give them zero stars if I could.. Love CB2. However, I came in on a Saturday night, and wasn't really greeted in any manner. I'm into the mid-mod style and CB2 cranks it up a notch and makes it current century fun. #nextlol. Dont waste time hitting online furniture forums to search for used Cb2 furniture that requires you to do all the inquiring, buying, and heavy-lifting yourself. Pottery Barn . Omg , so I had the worst experience with the customer service person named " TOMMY " at their union square location. We returned a bike rack and instead of having the entire credit go back on the credit card, they gave us back 30 cents in cash and the rest on the card. ***Update Number 2*** I have followed through with my end, contacting Crate and Barrel's customer service providing all details, they told me since it was an in store purchase that the store would contact me within 48 hours. A lot of hassle that could have been avoided had the salesperson simply been aware of accurate policies of the store she works at. The pros: Nice styles and options for most living spaces. We love the couch but because of the delivery team we would have to second guess a future purchase. $13,494.00. I would post an update if the store was able to make the experience any more positive. I'm a fan of CB2. Item was out of stock (popular!) I also purchased several wall ledges in black for my home office and in silver and gold for my living room. candles and other home decorating essentials. Pottery barn, RH Ive ordered plenty from these places and patronize them because of their great customer service. HUGE shout out to Chelsea and Martha, who gave me great design advice as I'm furnishing my new home. Solid work for a company that prides themselves on their customer service. With 19 store locations, their products are oftentimes much more affordable than buying from Crate & Barrel, while still having the kind of updated, contemporary styles that match modern homes. - One week (5 business days) later, I still had not received any information about when I could pick-up the item. If you want similar items. CB2 get it together and please hire a team that actually feels motivated to help out their customers, and justify shopping at CB2 rather than the many other trendy home furnishing stores in the city. Take 30% Off at CB2 Get furniture, decor, and more at CB2 and save 30% on your purchase by using this coupon when you check out CODE M30 Show Coupon Code 20% OFF Up to 20% off on select Outdoor Furniture PROMO Get this deal 20% OFF Get Extra 20% Off Select Items with Promo Code Get an extra 20% discount on select items. A unique blend of modern as well as contemporary. Wengler, Kravitz
Another thing about the berkeley store has odd sales such as this week they have 15% off if you bring in five cans for a canned food drive which is a great cause. I like what CB2 brings to the furniture game. I was very happy to find the furniture for my living room for my new apartment. Just pair with a few counter stools and you're ready to sit down for a quick bite. They WOULDN'T discount the item because it didn't fit in the 14 day window! Some customers did mention problems with assembly, though. *** i gotta table to lighten the mood of the dining area in my lil place i wanted contemporary, functional, yet casual this one met all needs. purchase. Or just go to Crate & Barrel and pay a little more for good, quality stuff! Holden 2-Piece L-Shaped Grey Tufted Sectional with Right Chaise. Ordering with them is a breeze since we can have it shipped directly to the store. I will never go to that store again. The reason I am giving 3 stars instead of 1 is because a sweet lady ( I didn't get her name) Immediately rushed to me as I got off the elevator on the first floor, and carried my box all the way to the entrance. I bought spares, accounting for future breakage. You really need to have a good eye & vision to make some of the stuff work with your existing furniture but if you're willing to look around the whole store, you'll find something that will work. If I had known I either would not have made the purchase or I would have just ordered online. The quality of the home and kitchenware has been great so far. This seemed faster than ordering online and shipping so I made the purchase in-store. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. Piazza 4-Piece Modular White Linen Sectional with Ottoman 127''. This has been the worst experience I've had with a furniture vendor. This would be an awesome place to get someone a wedding or housewarming gift. My husband likes to come here and bring interesting things home. Customer service referred me to the store. It's great for tchotchkes, side tables, kitchen wares, flatware, seasonal decorating items, and even the occasional patio furniture or piece of furniture. BOB'S DISCOUNT IS AN EVERY DAY DISCOUNT. Mitch was my sales rep and he was very thorough and patient with me. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. $304. How do you set up delivery on an item you don't have and don't know if you're going to have? We went to the counter with full sets of dinner ware and were told by the girl that they were out of validation stickers and that it was limited to the first few sets of customers everyday. Ordered several pieces for my new condo. Over a week later and nothing from the store. I came from work so I didn't look my best, I felt judged and felt unworthy of the employees respect or attention. I'm sorry, but I find that to be bogus, especially when you said it five times. Music too loud. We ordered a table on April 22 with the promise that we will get delivery for May 24. Tidal sectional upholstered in fabric made from recycled ocean plastics. The Best Furniture To Buy From CB2's Winter Sale Furniture Sale Whether you want to go glam or retro-inspired, furnish the space with a headboard, dresser and nightstand that speak to your style. On a recent purchase, before Christmas, when the price of a frame I bought had dropped by 50%, One of the sales persons was ready to make an adjustment but he overrode it since I did not have the item with me. I stopped in here to buy another place setting salad bowl. The copy describing the items was hilarious at times. Really love how update they are with the designs. No. Just because it's where you get your shut-eye doesn't mean you should settle for anything less than the best contemporary furniture for the bedroom. It has obviously never been opened and still in the box, we just had a hard time getting to their only location that is close by. Buy and Sell Used FurnitureWe Pickup & Deliver - AptDeco Shop Our Editor's Picks! Two delivery guys showed up with four huge boxes of furniture pieces, dropped it right by the front door and REFUSED to assemble it. I love most everything they have on the showroom floor. I stream the opening to my mini legion of followers, mainly family and my BFF. Finally I get out of the store, only to find as I looked at my receipt that I had been misquoted a price on a hanging frame, and I was missing 2 of my items. I really enjoy working with Scott, who I think is their store manager. Then when we did return the item (within 30 days) we were charged a restocking fee. More of a showroom. In store, you can buy smaller things in the rear including kitchenware, small furniture, accessories. To sum up, there is no customer care whatsoever after a sale is done. Start with pricing, and then work your way down to adding some additional styles. Give all your stuff a place of its own with trendy storage furniture. We recently purchased items and got help from Kevin and ace and they were fantastic very helpful very professionals D efficient . They only stand by their products for 3 months. I love CB2's stuff, but if I could give this store negative stars I would. I like what CB2 brings to the furniture game. 548 Market Street Highly recommend! The whole experience was lovely and at the same time made me feel like an adult. My conversation took place on 9/19/2018 , 3:31pm, lasted approx. The pros: Clean lines and stylish beds and bedroom sets. 80% of the package was NG. Privacy Policy. All that said, I love CB2 and have multiple pieces through the years that look and feel new. A good thing. I asked for a new one anyways bc I refuse to be played a foo and OH whaddya know?! Not friendly, luckily crate and Barrel has many locations and puts out quality product. They showed up an hour late on a Friday out of delivery time window and to MY OLD address. I say, since you missed the deadline when can I come get my full refund? The staff at this store are very good and great customer service. Clearance $46.00 reg. If you see items in the store you like, check and make sure it's a stocked item BEFORE you make a purchase. Just throw the whole store away! We wanted to see a small rug that was in stock in the back, and she acted like bringing it out for us was tantamount to getting a root canal. Which mind you wasn't cheap. Around May 18 I get a message saying, your table will not be delivered. It's going on 4 MONTHS!!! She didn't. But since they consolidated to the North Ave location and expanded across the country, they've gotten a lot better and have some great stuff. I've received no emails or phone calls during this entire time. Pro Tip: Check online for what you want. Returns of housewares items must occur within 90 days of delivery. In this day in age I didn't realize there were stores that were so stringent on accepting a return a few days past the return period when its an item they still sell currently in their stock. This is definitely a fun store to pop into if you're looking for a modern piece for your home. Art compositions are minimalist and frequently stray into the abstract, making them perfect for dining rooms, living rooms, and bedrooms. Finally asked a checkout person who rudely told me, "I'm helping someone else." They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." The furniture can be a bit pricey depending on your financial range but its beautiful, one of a kind and sturdy. See how it all works here. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. I had a reward certificate that I wanted to use and the cashier (incorrectly) informed us that they expire within 90 days, so we weren't able to use it. There is a parking garage and they validate one hour of parking to shop there. My contact number is attached to the orders. CB2 Dining table + fraizer chairs chestnut set. - furniture - by I am 5 stars for CB2 selection and style and because of a Manager problem in this store, only 3 stars for the Miami Beach outlet Prices, as with all of CB2. Been a longtime customer of Restoration Hardware and Mitchell Gold/Bob Williams but I've bought some Crate and Barrel things in the past, including my everyday plateware. Most of the people who work here are quite helpful and nice. I have yet to have to return anything, but so far the purchasing process has been easy, I love the design and I find that items are well made. I bought a sofa from Room and Board and they provided EXCELLENT service delivery and setup. Seriously! Way to misinform your customers. They may not be statement pieces, but when it comes to providing a solid foundation on which a room can be built, they hit 500. They have parking in the rear underground parking lot off a side street. I love the store. Discover furniture in all of Crate & Barrels distinctive styles, including modern, contemporary, industrial, and postmodern. Not only did she give amazing client service over the phone but she did the calling to their parts dept for me. I was so hopeful going into CB2. Overall, customers seem to be very happy with the pretty design options available to them, but there has also been some feedback about the perceived quality for certain rugs when compared to their price, and some rugs not being pet-proof. I don't need staff to bombard me when I walk in a place, but a smile or a hello to acknowledge another human being should be pretty standard in my book. We then whipped out our phones and showed her what their homepage showed. Not every single glass was wrapped and the cardboard meant to separate the glasses from touching were taped, overlapping each other on the top and not in between, like they should've been. Their customer service is simply top notch. But overall, it doesn't hurt to window shop, and it's nice to be able to do that while staying in the vicinity of the Domain. It took 10 days, three more days than their ETA, which they kept changing to the next day and the next day and the next. This whole thing should be cb2's responsibility from assembling and the warranty.) He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. $2,399.00 Final Sale Literally I had no opportunity to discuss this with them cause they disappeared in the second. There were these cute little glass baubles that were put high up in acrylic shelf containers, and when I removed the acrylic box to examine them, the ball rolled out and shattered on the desk display below. Last time I was in the staff didn't ignore me - they straight up denied I even existed. Boy oh boy where do I begin?! After contacting the store for the missing screw, the only thing they did was asking us to bring one of the screw to the store and to see if any they have in store are similar(I'm likeare you serious? Modern Furniture: Contemporary Sofas, Beds, Tables & More | CB2 First Ever Warehouse Sale: Up to 60% Off Shop Now Furniture Living Room Furniture Dining & Kitchen Furniture Bedroom Furniture Storage & Media Furniture Office Furniture Best Sellers unlimited furniture delivery for one flat fee Lancaster 22"x15" Textured Cream Plaid Pillow. All this communication is going on while I'm at work, and I had to step away from work several times to talk with them. Ikea that is. I told him I'm going to call the store and report him and his service and in return he started cursing me (my Spanish isn't great but I know enough bad words) So I call the store and ask to speak to the manager. And, they contacted me. Over the winter we stored it as suggested, clean with the cover purchased from CB2. Everything we've purchased from CB2 is great quality and stylish! It's 10 dollars but you can get free parking for the 1st hour if you ask an associate to validate your parking pass. Obviously I was very tired of having to explain the situation another time and I asked him to sort it out. Never miss new arrivals matching exactly what youre looking for! For more information, please visit our Stylish shop and great customer service. Privacy Policy. Meanwhile, the item went on sale. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. CB2 is overall amazing. No return call, no emails, nada. I made several laps around the store, making notes and looking at items which I ended up not getting. Also? If I had known that i had to assemble it my self i would have gone to IKEA for a lower price. Upon unpacking, the couple realized that similar goods werent available in Chicago, andcue the entrepreneurial lightbulbdecided to open a boutique solely dedicated to quality, European dishware. Unlike other online furniture forums, we also handle payment and shipping for used Crate and Barrel furniture for you that stands whether youre buying a candleholder or a credenza! Unfriendly employee "Dee" as I went in for a return. It took forever to get them. Props to the friendly staff for making my day! List on AptDeco Arrow Right Furniture Sofas There is a serious lack of customer service. The employees here are clearly untrained or just incompetent. Initially it looked like none in stock. I love their mirror collections, you can find great selection of different shapes and designs of mirrors. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting. I love this store. So not only I have been through two failed deliveries, but I now have to take off work to wait for a delivery for which I won't hold my breath. Upon opening the two boxes I realize a few of the leg sliders have fallen off in transport. The staff was friendly and helpful. It's just super comfortable and makes getting out of bed in the early hours of the morning extremely difficult. We'll go through a few of their most popular searches below. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. "TOMMY" also mentioned that because I was re-scheduling , my delivery would now be delayed for several weeks at first , which made me prompt like, because I am re-scheduling, I need to wait another 2 weeks. Wandered around for 10 minutes trying to get help. Picked my things, went to the cash register where Amy P "helped" me. Called the store and they said the same! Beware, if you order backordered items, their estimated dates are give or take a few months. Terms of Service and Go to Scandinavian Designs in Roseville instead! Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. I also like how their furniture is decently priced. My husband and I went in to buy a console table. Clearance $37.99 reg. Thanks Tricia for responding to my review. Simple but contemporary selection. Parking can be an issue at this location, but I've always found at least one spot in the cramped lot. Save yourself the trip and just ship/return via their website. Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer.
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