Please call (508) 477-8600. Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. 60 0 obj <> endobj Can I change or cancel my high-speed passenger-only reservation? In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. Do I need a reservation for my motorcycle or bicycle? If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. Make a reservation. We offer the lowest fares and the most frequent daily departures for . Our Nantucket Terminal has only a few parking spaces for use by our customers. From there, enter your cell phone and choose your preferences. MV Times As the summer season steadily approaches, the Steamship Authority faces the possibility of. Home. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. Steamship Authority Facing Deck Officer Shortage Who is eligible for the Steamship Authority's Headstart Reservation Program? 1 Cowdry Rd, Woods Hole, MA 02543. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. I need to change the name, address or vehicle information on my reservation. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. Click here to manage your travel alert preferences. Are the Steamship Authority's ferries accessible for passengers with disabilities? When do Headstart reservations become available? Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. How does standby work on the Martha's Vineyard route? Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Starting at 7:30 AM on . Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Are there any restrictions on the use of Preferred Spaces? Is parking available at your Woods Hole terminal or Hyannis terminal? We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. Is there anything special I should do? Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. 228 Palmer Avenue Falmouth, MA . If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. The Steamship Authority. When can I make a reservation for the high-speed passenger-only ferry? It was a fantastic ship and I'll miss it. Port Jefferson Antique and Garden Weekend BOGO Round Trip Walk-On Special. No. The Vineyard Gazette - Martha's Vineyard News | Winter Winds Prompted Liked. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Are there any restrictions on their use? Generally yes. 99 0 obj <>stream Monday, June 7, 2021 - 6:01pm. Hyannis, MA On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. Can I transport or consume alcoholic beverages aboard the ferry? Woods Hole, MA At our discretion, the reservation may instead be valid only for standby travel on the following day. It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Crocker Inn Rates and Policies | Martha's Vineyard If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. "No general standby travel will be permitted, but customers who had. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. Yes. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. What is the Steamship Authority's Headstart Reservation Program? Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. 1 reply 1 retweet 0 likes. You will then pay the appropriate parking charges for that time period in advance. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Click Here to view the Parking Permits page. F-114 Effective January 4, 2023, Passenger Tariff MDPU No. What happens if I lose my parking ticket? . Steamship Authority - Nantucket & Martha's Vineyard High Speed & Car Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. We will then email or text you when we can accommodate your vehicle. Ferry Policies, Forms & Information | The Steamship Authority Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. Application forms are available on our website. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Steamship Authority on Twitter Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. From here you can change your personalized password. . Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. Policies - The Nobnocket Boutique Inn Preview. SSA: Some reservations can be made at call center The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . SteamshipAuthority1 - YouTube If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. . Please note that you cannot change your PIN. Nantucket & Vineyard Ferry Frequently Asked Questions - Steamship Authority The use of all ticket books is restricted to no more than two passenger automobiles, with common ownership and registration numbers that are electronically recorded at the time of the ticket book's issuance. 02557, (508) 693-0125 Dont forget to hit the Save Changes button before leaving this page. A bike shuttle bus is available every day throughout the summer season. 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. Yes. Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. No. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. Click Here. PDF 2023 PREFERRED PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. No. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. The reservations may be made in either your own name, or in another person's name. You may either call or go in person to the terminal to place your name on the list. 2023 Nantucket Ferry Schedules | NantucketFerries We do not offer a Student / Teacher permit during the summer months. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. Is anyone eligible for a discounted fare? Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. I have a disability. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? PDF Change, Cancel and Refund Policies for Vehicles - Steamship Authority For more information about our standby procedures, please click here. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Steamship Authority Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Or simply click this link: https://www.steamshipauthority.com/about/news. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. 2018 Winter and Spring Schedules Appendices D - I, 2a. 1 Cowdry Road If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. We also ask that customers practice social distancing when waiting to board or exit our ferries. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. When should I arrive at the terminal? A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Vineyard Haven, MA Can I travel with my vehicle between Hyannis and Nantucket without a reservation? Room rates do not include 5.7% state and 6.0% local occupancy tax. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. Ferry Schedule. Show . Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Steamship Authority (@SteamshipMA) / Twitter Mass. Steamship Authority Still Impacted by Cyber Attack - NBC Boston Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. The Steamship Authority matches reservations by those three criteria. 228 Palmer Avenue Falmouth, MA 02540 when you travel with the Steamship Authority. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. However, your change must be made at least 14 days in advance of the scheduled departure (up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) for the revised reservation to be eligible for a refund if subsequently cancelled. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. (508) 778-7633 TTY, 1 Steamboat Wharf Will I pay more if I am towing a trailer? 02557, (508) 693-0125 Yes. 0. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Yes. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Massachusetts Steamship Authority Target of Cyber Attack - Newsweek You can take a car to and from Martha's Vineyard from Woods Hole. For more information about our standby procedures, please click here. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. you are agreeing to the Twitter Developer Agreement and Developer Policy. Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. SSA Explains Storm Cancellation Policy - Vineyard Gazette The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. What do I do if the parking lot does not have an entrance or exit gate? Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. 2022 Summer and Fall Operating Schedule Report, 6. The customer generally will be issued a full refund less a $10.00 processing fee. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Nantucket, MA How soon should I arrive at the terminal traveling without a car? Steamship Authority: Purchase Tickets If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. At the time of boarding, our terminal employees will also inform the vessels crew of any assistance you will require while aboard the vessel. The company said safety is not an issue as the attack didn't affect radar or GPS capability.
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steamship authority cancellation policy 2023