Use the power cord to connect Optimum Stream to a wall outlet. Invalid Optimum ID, please complete all fields. After youve successfully removed Temporary files. In the DVR settings, the show is set to record 9pm-10:03pm. AT&T Community Forums. Jump to a forum. Some shows did appear in my Library after 3 days of nothing, but not all. Select Recordings > Scheduled and press OK to validate your settings. Would I recommend Samsung to my friends - what do you think? Do not ask or give PII. We can't get your messages right now. As you are typing a drop-down list appears. Click here to return to the previous page, We will debit I'm having trouble with my Cloud DVR - Hulu Ask a question. We have a 32 Vizio smart TV. Reconnect the power cable to the Digital Box. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. The pattern seems to be good for two weeks, bad for a week, good for two weeks. I watched one and when I came back to watch the other both were gone. 12:12 PM For example, Penn and Teller Fool Us airs 9pm-10pm. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Use the ARROWS to highlight what you SEL to display want to watch and press your options. They all show the same list of recorded programs. Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. It looks like you're new here. The others, by component connection. shows not recording to dvr even when its says they are recording - Hulu You will then see the screen flash twice, which means the game is recognized. where they appear to be coordinating with an engineer. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. I also noticed that this issue depends on the app. My DVR is refusing to record some shows and I'm unable to determine why. Follow the on-screen instructions to complete set up with your remote. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. My 6:00am appears to have started recording correctly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please let us know if you continue to get those errors. Find your Cloud DVR recording and try playing the video again. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. 09-11-2018 The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. Not even when we go to scheduled shows can we find it. Connect your DVR / NVR to a router with an Ethernet cable. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. We have recorded the late night Brian Williams show for ages. Been using an old one. My mother always manually sets her DVR programming. We're sorry that didn't solve your issue. I would like to advise that our engineers still are working on this. Log in with your Optimum ID and password. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Can't play recorded programs | Xfinity Community Forum Copyright Windows Report 2023. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. If so let us know. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Yes, still having the issue. We are here 24/7/365 to provide assistance. Guess what, scheduled recording doesn't work properly. Repeat this process two more times. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. Program didn't record. 29-11-2018 It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") Guiding you with how-to advice, news and tips to upgrade your tech life. The DVR issue has been occurring for about a month. This brings up the recording options. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! The Cloud DVR is really annoying at times. Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. We can't get your messages right now. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. None of my scheduled recordings were recorded at all on both Saturday and Sunday. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings We will be looking out for message! I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. That time, some shows eventually did show up as recorded, but others were lost. Its not even worth it to watch a recorded show because you miss so much. Recording may sometimes work only once or twice. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. 09:20 PM Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? Hi, Thanks for all the support. in. Guiding you with how-to advice, news and tips to upgrade your tech life. Manage and delete. However, I was able to re-add these particular shows. !, There are no other shows scheduled at the same time, so its not a conflict issue. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. Thank You for your response. I knew it was not the USB drive because it would do time shift and record what you were watching. Guess what the new telly did the same. Anyone have any insight as to what the issue maybe? Lately, it has been doing this more and more often. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. It really just seems to not be working properly.. I have my DVR set to automatically record several shows. Weird. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. Invalid Optimum ID, please complete all fields. in. I recommend rebooting your modem and running a speed test to verify your internet is working well. Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. 05:56 PM To change that, you just need to restart Game DVR task, and you should be able to record again. 02:24 PM For example, Penn and Teller Fool Us airs 9pm-10pm. I get similar errors on my Android phone app and web page interface. Also - it is so annoying to get to the "record this episode only" option. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. If you should need us for anything else, please do not hesitate to reach out to us! I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. :), Can you please send us a private message with your full name and full service address to get started? ). Navigate to the Recordings section of My Stuff. This must be taken into consideration. Were mainly talking about older games here, because new titles are all compatible with this feature. We strongly recommend that you upgrade to a more current browser. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Moms give us everything. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. I record "The Voice" and other singing shows. 09-11-2018 Select 'Recordings' to pull up all of your recordings. Confirm your recording settings by pressing the Menu button on your remote. U-verse TV. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. If you want a response from the company it is best to contact Customer Support. I am going to send a private message from our Community_Help handle to request further information. Make sure you've got the recording space for that marathon of your favorite show. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. (This same exact issue also happened to me from 19 to 22 April. Please let us know if the problem returns. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. For more information, please see our I have checked and it looks like the ticket that was opened. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Using the arrow buttons on the remote select 'Saved'. AT&T Community Forums. Most of my recordings are pixelated and not worth watching. My DVR View recordings You have no recordings scheduled. We have a UE49MU7070 smart tv recently purchased. in. So, just go and update your game, if the update includes the DVR support, youre good to go. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Connect Optimum Stream to your TV using the HDMI cable. Optimum TV Entertainment Experience | TV, High-Speed Internet & More Update your apps and games in order to use Game bar with all games. Are you seeing any newly recorded programs showing up at all? The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. And it is recording repeat episodes, when I always set the DVR for new episodes only. Why do some of my DVR recordings disappear? - AT&T Community Forums in, 21-01-2018 I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. If I choose a different recording it will play fine. If you are having troubles fixing an error, your system may be partially broken. We will debit TV. Trouble Viewing a DVR Recording. Game DVR recording is a great addition for all gamers in Windows 10. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. Otherwise, just make sure Background recording is set to On, and everything should work just fine. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding We hope that these solutions are going to help you to solve your issue. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. Are you still experiencing that error code? Also, feel free to provide other solutions if you happen to find any. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. I've called them 7 times and they are useless! This article covers common troubleshooting steps to help resolve DVR related issues. I had one series recording that was scheduled to start at 6:00 am this morning. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. The occasional "Recording Unavailable We're sorry we're unable to play your selection. in. We strongly recommend that you upgrade to a more current browser. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. att.com. I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. Thank you! Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Technical support is no help. There is no one else around to manually erase them. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. I've noticed it helps a lot to set to record . The fixes don't seem to be holding for cloud DVR services. It works ok a good part of the time but I believe errors and glitches appear too often in its operation. I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. If you look on I posted my emails I had with the UK CEO. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Should I be calling Spectrum Support on this issue? paul1277 post. Press DVR on your remote to access the Recorded List. The recordings in question were three NFL games. Fix: Xbox Game DVR doesn't record games in Windows 10/11 So disappointing. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. Even if I turn off the cable box and back . I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. Cookie Notice I'm sorry for the inconvenience, but glad you were able to find a fix! 21-01-2018 Leaderboard. DVR will NOT record shows on certain channels HELP! 03:07 PM (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Enjoy Optimum TV on any device and turn every screen into a TV. Not associated with Microsoft. I do not have this type of problem with any other streaming service. Or is it proper to address this on this platform? To fix the issue, restart Game DVR: Close the game. Optimum | No Dvr Access Optimum.net is compatible with a wide range of browsers. I have my DVR set to automatically record several shows. Press the Recorded TV button on your remote if your recorded program is frozen or missing. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Hi there! Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. Invalid password, please complete all fields. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. Why are some of my shows not recording on DISH? That is great news!! Press the 'Xfinity' button. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. All of the three remote Receivers are served by coax from the gateway box. Using Player Controls on an In-Progress DVR Recording. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Choose Open folder to see your captures in File Explorer under Saving captures. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . , Multiple times I've done a Restart/System Refresh/actually unplugging the DVR box, I have the series "Felger and Mazz" on nbc sports Boston on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (1/4) it is not listed on the 'to be recorded' list. Sign in. Plug the receiver/DVR back in on the third time and leave in. Normally the HDMI port is not connected to the DVR. I do wish Samsung would get this right. 2 years ago 1 U user_430c9e Visitor 7 Messages I answered the Community_Help handle message. Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. Sorry, something unexpected happened. How to fix Game DVR issues on Windows 10/11 - Windows Report Can someone please help me with this?? I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Heads up friends! and our Then choose Game DVR and enter your preferred keyboard shortcuts. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. If you still cant access the game bar, maybe your game is simply too old for it. Also a couple other programs scheduled to record later today are not showing up. When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. This is what I've tried: Why is Cloud DVR is not recording or not showing some recordings? Both the assistants who I contacted seemed to be reading from a script. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. Optimum | Set Up Remote Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. Press the down arrow button once then the up arrow button once to select the filter options. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. Learn how to troubleshoot problems with your U-verse TV DVR recordings. Report to your retailers as a fault immediately. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. When three white dots appear on the screen, unplug the DVR again. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Give them a gift from AT&T that connects them to what they love. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording .
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