When I tried to get my refund the second time, Carphone Warehouse didnt return my request. Poor customer service.\nI will not be renewing with them in 2 years time. Thank you for reaching out to us to let you know of your experience, At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry that you have not received the 200.00 promotional amount.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00041 as a reference number in the subject line of your email.Yours SincerelyJim Carphone Warehouse. She added: "If a genuine communication is being sent by Carphone Warehouse, it will always have carphonewarehouse.com in the email address and will feature website links that land on the www.carphonewarehouse.com website. Help future customers by talking about customer service, price, delivery, returns & refunds. To keep your existing mobile number when switching networks, you can phone and ask your current provider for your Porting Authorisation Code or PAC. I have reported this multiple times but the phones keep coming. I'd already decided not to proceed with an upgrade directly though EE as they wanted me to pay quite a substantial early upgrade fee which i couldn't afford, however, Carphone Warehouse offered to cover the 115 fee by offering me 15 for the old device and 100 cashback. And still no phone.. shocking experience.Update.. day 5 still no communication and no phone.Update..day 6 after emailing below as soon as I got the message below for somebody to call me. Ask for FREE. So customer service was called and after waiting 40 minutes to get through I\u2019m told that they can\u2019t do anything and it\u2019s a store issue. They've been claiming to be Carphone Warehouse and Talk Talk. I asked where the nearest branch to White City was, she responded Tottenham Court Road. That's a 15% discount at Carphone Warehouse you don't want to miss. Trying to resolve a network issue with my business Vodafone account. "Currys PC World, Carphone Warehouse, Team Knowhow and Dixons Carphone become one brand," the firm declared. Sources of competitive advantage in Internet book retailing in relation ). I received an email saying that my phone had screen burn and it was classed as non-working so for that they can only offer 25 + promotional credit. We are sorry that you have not received the monies for your trade in. Secondly, if you do not find the discount you want, you can chat with customer service or call the merchant to ask if there is a discount, and they will answer you patiently. Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse/Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. when you purchase a product that is clicked through one of the outbound Carphone Warehouse says: "We are very sorry for the inconvenience caused. A note on my account warning staff not to approve orders to my address without extra checks has had no effect. "If people do spot a suspicious email we would urge them to report it to the Suspicious Email Reporting Service (SERS) which has been set up by the Government to combat this behaviour, report@phishing.gov.uk. Still to date no solution. You shouldnt lose service while your number is switching networks. The discount is available on all products, including phones, tablets, and accessories. As I went instore I want entitled to refund, if I'd bought online to collect or over phone I would be entitled to the reduction. I tweeted this at @CPWCares (carphone customer services): anyone had any updates ? Criminals are using the Carphone Warehouse brand to access people's accounts and defraud them out of their money, we can reveal. In July I discovered I was the victim of identity fraud, and had to deal with several companies to resolve issues. They have the PAC Number from EE but still no joy 2 days later. As a family we ordered 3 Gogle Pixel 7's on the strength of the additional 175 trade in offer. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. You had 14 days to cancel. They simply have to sign up for the NHS Club to receive the discount. 360 questions people are asking about carphone warehouse I am not the first person. As a family we ordered 3 Gogle Pixel 7's on the strength of the additional 175 trade in offer. The provider will then send a text back with a unique code and any other related information to closing your account like termination charges and outstanding handset costs. Is there 50 off coupons in Carphone Warehouse? To claim your 10% off NHS discount on Carphone Warehouse, follow these simple steps: to begin with, tick the "Opt into marketing" box. It appears it's on it's way! Carphone Warehouse does offer an 10% discount for NHS staff to help those who prefer to do their shopping online,but you might not notice it straight away. Up to 50% off. Are there Friends and Family Discount in the Carphone Warehouse? Here from Mon-Fri: 08:00-20:00 Weekends: 09:00 - 17:30. Phone Email. Normally i would go into the store for my upgrade. Other orders will be delivered directly to your door, and they will usually arrive within 2-3 business days. Free next-day delivery is available 7 days a week to your home, via DPD (UK). I asked the lady of phone to drop me an email with the confirmation to which I need to provide my confirmation. Its puzzling that I paid for a Click and Collect that never arrived, and I already paid for it. The refund was due to the Note 7 issues, so they initially told me that they would refund via paper check, but I was mistaken, so I refused. links within this website. is also available on SIM only deals, so NHS staff can save money on their monthly bills. They are relentless, Lorraine, who is actually a Three customer, told The Mirror. For it seems it was ineptitude rather than skulduggery which caused the ongoing deliveries. Mirror reader Tom told us he has also received several calls from people claiming to be Carphone Warehouse and Talk Talk employees. I felt pressured to sign up for a new contract without having time to think about it. Verification can help ensure real people write reviews about real companies. I approached the sales assistant explaining I was told to ask for assistance here as tech support said they were going on their break and not returning for 45mins. Heres a quick refresher on what they offer and who they are good for: With a PAYG deal, you dont get a phone, inclusive calls/texts/data andtheres no credit check, contract or monthly bills. All rights reserved. The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. We need your email address to verify that your review is genuine. Does Carphone Warehouse allow employee discount now? NOT ONE member of staff completed an incident form. But I have had no acknowledgement of them receiving the letters. Carphone Warehouse online credit check - how long? Sure, you can find variety of Carphone WarehouseDiscount Codes, Voucher Codes when you go to the official website, just click here to get more information! It is available to all NHS staff, including doctors, nurses, and other healthcare professionals. JavaScript is disabled. Avoid and shop elsewhere. Get Unbeatable prices on contract phones compared across the widest range of networks at Carphone Warehouse. The Carphone Warehouse Uk Limited This scheme offers over 100 of discounts across a whole range of shops, products and services. Please contact us via email on trustpilot@currys.co.uk with a copy of the review, (required customer detail) and also CTP00037 as a reference number in the subject line of your email.Yours SincerelyJim Carphone Warehouse. We would encourage people to be vigilant and ensure emails they are receiving from outside parties are genuine before opening or interacting with them. You can see it's NHS discount code provided by Hotdeals.com. No compensation, temporary number or solution offered. Carphone Warehouse NHS Discount - 20% OFF - May 2023 Carphone Warehouse Ireland (@CarphoneIE) | Twitter FREE delivery 7 days a week. . They were all helpful, put fraud-prevention Cifas markers on my credit file and cancelled the accounts. Under the system, you just need to send a free text message to your provider stating you wish to leave. For this, you'll need totext 'PAC' to 65075to begin the process. Out of contract? First of all, you can grasp the free services and free gifts provided by this merchant. Make use of this deal before it expires. Something went wrong, please try again later. The letter was sent to the address from their website and it just came back as undeliverable! We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Find out how we combat fake reviews. Carphone Warehouse is a leading mobile phone retailer in the UK, offering a wide range of smartphones, tablets, and accessories. upgrade calls from carphone warehouse - is this a scam call? But you can take it easy because the store will never share your information and you can opt out at any time. Get in touch: emma.munbodh@mirror.co.uk. Consumers complaining about Carphone Warehouse most frequently mention customer service problems.Carphone Warehouse ranks 179th among Mobile Phones sites. Initially I ordered a new phone from CW on the understanding I was trading an old device in, my cooling off period has lapsed & Im still waiting to receive a pouch to send my old item back. ", "Carphone Warehouse POOR SERVICE - Ex-customer Pursuing a Legal Suit\r\n\r\nLast week I entered the Carphone Warehouse store in Westfield White City. Submission and publication are subject to our terms and conditions, My accounts were cancelled and the issue flagged up except by Carphone Warehouse, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. The scammer then asked her to purchase an iTunes gift card, replicating a similar scam in which people are told to repay tax bills in the form of vouchers. Does Carphone Warehouse have 30 off coupons? I purchased an early upgrade device with EE though Carphone Warehouse last month. You can contact Action Fraud online or by calling 0300 123 2040. without changing your browser settings you agree to their use. Apple iPhone 14 for 42 per month with Unlimited Data. Carphone Warehouse and Dixons axed as group rebrands to Currys They said that my order hadn't been processed yet and they would put me through to sales who would complete my order. My time, like many others, is valuable to me and I'd rather not spend it chasing my tail! Ordered a 32GB white iPhone 4S online from carphonewarehouse website on an O2 12 month upgrade. He said, \"take it up with the manager at that branch, it will be at their discretion and they should have done an incident report\".\r\n\r\nI was not feeling up to returning to this branch as I had such a bad experience there and was feeling pretty exhausted and shaken plus in a lot of pain. Email. The response? Bought a new Samsung in December. Have you been a victim of this type of fraud? Through GetHuman, we hope to share our best tips and tricks with each other in exchange for providing Carphone Warehouse customers with the most up-to-date customer service information. Are there back to school sale that offered by Carphone Warehouse? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your providers reply must also include important information about any early termination charges or pay-as-you-go credit balances. Once youve figured out where you stand on your current deal, its time to think about the network and tariff you want to move to next. They accept all types of phones and ensure that their recycling methods are environmentally friendly. Carphone warehouse acceptance time Not heard from carphone warehouse Carphone warehouse order acceptance Carphone warehouse online acceptance Community Experts online right now. You can use your discount across one-off, bulk and subscription purchases of a minimum of 40 spend. End of. Companies can ask for reviews via automatic invitations. This should take one working day. I support both of them and I am pursuing my ambition to start my own business and now I have this huge set back among many other things I am unable to do whilst suffering in severe pain. Third, you can share discounts and websites with your friends. The 170 was paid promptly but trying to get the other 150 has become something of a war of attrition. I was becoming frustrated at how I had been treated and now in a lot of pain, I decided to seek legal assistance and called a lawyer who confirmed I have a claim and I I am pursuing a case with their help presently.\r\n\r\nI spent from 6.30pm - 12.30am at the hospital and an X-ray showed I have a fracture. Carphone Warehouse closes Irish business, 486 jobs lost Nor has my complaint been investigated. While it used to deal in all four of the main networks, it now focuses on Virgin, Vodafone. Can customers enjoy the Existing Customers Promo Code in Carphone Warehouse? The company offers a wide range of mobile phones and tariffs from major networks. 15% Off In April 2023 | Carphone Warehouse Discount Codes | NME 2 June 2022. Still waiting on a response from customer support due to complaint issue with ID phoneterrible service .should have stayed with vodafone. Copyright 2020 hechtgroup.com. Up until a few years ago, if you wanted to cancel a contract, you'd have tophone your provider to explain that you wanted to leave, which was usually followed by a hard sell. It's bordering on being a scam company at this point. He pointed out a dent and claimed there were also scratches, he said: \"you have dropped your phone and damaged it\". Are you actually using too much data? This guide will take you through all things you should consider before ditching your current deal, but if you've already done your homework and want to leave now simply scroll down to the section titled'Cancel phone contract by text.'. It also depends on the internet connection speed between the two servers. I am from the older generation and I don't think companies like yourselves realise that our generation do not always understand modern technology. To make sure you pick the right plan for you, work out how many texts and minutes you will likely need. I approached a member of staff who was texting on a mobile phone, she did not even look up at me at first, until I spoke. You can enjoy Carphone Warehouse NHS Discount and other Discount Codes at the same time when you shop at Carphone Warehouse. Business Editor. I ordered Google Pixel 7 pro on the strength of the additional 200 trade in offer. The company said 40-percent of the shop's employees will be reassigned within the business, but the move is expected to . You will get more information about Carphone Warehouse NHS Discount when you read its policy showed on carphonewarehouse.com. We fell short here and have offered the customer 100 in goodwill and can confirm that no more phones will be sent., If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. My refund was paid in three days. As many other customers, I purchased 2 Pixel 7 Pros as a part of the trade in promotion. That depends on what you want to do with your existing number. The tech person was looking at my phone, returned it and said your phone is out of warranty, I asked what he meant as I only purchased the phone 'in cash for \u00a3250' on Monday that same week (It was only Weds). The worst bit is, they refused to repair it due to \u201cwater damage\u201d even though it has not got wet and only 3 months old! How about first responder discount in Carphone Warehouse? Carphone Warehouse says: We are very sorry for the inconvenience caused. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Carphone Warehouse said its 69 standalone . I'm guessing you did it by phone, as I think that's only way to upgrade O2 atm. The customers email address will then be sent a confirmation email via Shopify. HotDeals uses cookies from third-parties or affiliate networks to All Support and Services | Carphone Warehouse Carphone Warehouse NHS Discount will continue in May 2023. The assistant approached the same tech person, still seated at the tech desk. Don't underestimate free things. In many cases, the customers said they blocked the number, only to be called hours later from another landline associated with a different call centre using the same script. People have actually stopped calling me due to it.Since Feb I have sent the carphone warehouse 3 emails, completed 2 'contact us' forms, called carphone warehouse twice and sent a letter asking to be transferred to the Vodafone contract that we originally went into the store to purchase, before being missold ID mobile. The move will spell the end for the Dixons, Carphone Warehouse and PC World brands. Without understanding their invoice I didnt realise I had not upgraded my old phone. Hi Petra, Thank you for your review, we are sorry to hear about this, We are sorry to hear that the phone you sent back was not received. To contact Carphone Warehouse, you can email them at info@carphonewarehouse.com. When I said I wasn't particularly impressed with Vodafone as they were difficult to contact, I was told they were all the same. I hung up and expected a call from the central office in the hope they would call back and apologise for their silly mistake but no call back came. He kept me waiting TWO hours whilst he tried to find an electronic form on a laptop which did not exist as he rang TWICE to another manager as to where he could locate the incident form? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Carphonewarehouse not received confirmation email sam_5cute Level 10 (Genius) 2081 Answers, 194 Followers "Or if they have numbers instead of sending mail you can try to call." 2 1 It takes for at least 24 hours for accepting it depends on provider you`re using, sometimes if you used different browsers it takes time before you get the email. I had the phone delivered to a local Currys branch, but first they could not find it, and then when they found it the system did not recognise my credit card number, despite taking the deposit off it a few days earlier. Phone call out of the blue informing me my contract was up. Any fraudulent contracts set up in my name are cancelled, so Im not sure why Im still being sent phones. Yours Sincerely Jim Carphone Warehouse. DO NOT BUY ID MOBILE IT DOESNT WORK!Myself and my partner went in to take out a vodafone contract in November and were convinced to go to ID instead, being promised it was great.Its not a network. I would like to have this looked into by our customer service team so we can help resolve this as quick as possible.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and we'd be happy to assist further.-Lauren. Orders placed before 9 p.m. on Friday will be delivered on Monday. This difficult decision is no reflection on their commitment, dedication, and professionalism. This scammer rang back with another spoofed number but this showed up on my phone as a business in Yorkshire.. 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This hole process has now taken so long to sort out I paid the amount of 681.39 to EE aim fear of it effecting my credit history so now I'm stuck I can not pay my credit card bill till all this gets sorted out. It took a kind customer to hand me my mobile phone (which got damaged in the fall. The Carphone Warehouse Limited was a mobile phone retailer based in London, United Kingdom. Read the privacy policy for details. I\u2019m paying \u00a330 a month for a phone which was NOT water damaged but damaged by car phone warehouse, obviously when they opened it up and they are claiming that the water damage is due to the crack which was not there when I handed it over. I asked again if she would check in case that was closed too, to save me a wasted journey. To be clear, you can still cancel over thephone if you wish the text to switch service is merely an alternative way to cancel. Not even an explanation. Hi, Thank you for your review,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. The first thing to do is to confirm you're definitely able to switch penalty-free. I hadn't received the 2nd email after 24 hours, so I phoned them. Complete list of Carphone Warehouse vouchers & deals for 2023. It can be confusing so it's often best to simply text the word 'PAC', which will kick start the process (although it might require you to provide some extra info). Instead, you can cancel phone contracts with a free text message. "The scammers are awful. So I go back to the store and guess what? by the Financial Conduct Authority. You won't find any discounts listed directly on carphonewarehouse.com, but they are available. This means that we may receive a commission I bought a Pixel 7 and sent my Samsung Galaxy S10e in for trade in. Password. Phone Email. Your experience matters. The text that you'll receive in response must include any important information about early termination charges or pay-as-you-go credit balances. If you're unsure of what to do next, let's start by looking at why there's a good chance you are paying too much and when the best time to switch is. Protect: If you have provided personal details to someone over the phone and you now believe this to be a scam, contact your bank, building society and credit card company and report it immediately. On collection the phone had been reduced \u00a320. Their payment is also done very fast within three days of receiving the phone or tablet car phone warehouse will deposit the money directly into the clients account. If the order has not been completed, the email will include instructions on how the customer can finish it. 16GB 6+ for me but still waiting on confirmation (my order has been acknowledged) not had any more emails since the one i got monday and the couriers website says not details available. Updated on In one case, a woman received 14 calls in one day. After over 3 weeks:Trade in 1 - promised initial 60 credited to my account - no sign of the additional 175Trade in 2 - promised initial.60 reduced to 25 due to alleged screen burn - no sign of the additional 175Trade in 3 - no sign of the promised initial 40 or additional 175Have messaged their trade in helpline twice just to be fobbed off with a standard we'll get back to you in 48 hours.Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and I'll never use CPW again. We are sorry that upon inspection your phone was identified as having a screen faultPlease contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00048 as a reference number in the subject line of your email if you would like to discuss the matter further. Compared to other discounts, Carphone Warehouse NHS discount is a bit hard to find on carphonewarehouse.com. In any case, its likely nothing to worry about just a confirmation that your order went through or that youre subscribed to the mailing list. I did that, they said my phone would arrive the next day, which it did. \nThey seem more worried about their response times. Ordered a 32GB white iPhone 4S online from carphonewarehouse website on an O2 12 month upgrade. You are not able to contact Carphone Warehouse via email. The company recorded turnover of 101.7 million in the 12 months to the end of April 2019 and . I've had a number of calls on both my mobile and landline. While some mobile phone providers do allow you to roll over the data you don't use at the end of eachmonth (for a limited time), such as SkyandEE, most of us are simply wasting money on the wrong deal (youcan search for cheaper ones here). When the number switch is completed, you just need to swap your old SIM for your new one with your new network. We know because we check' . Challenge: Could it be fake? Or if you live in Scotland, contact Police Scotland to report the fraud. The number was bogus! Pay-monthly contracts typically last between 12 and 24 months, while SIM-only deals usually last 30 days or 12 months. Vodafone who are helping me out of this mess say this is quite a common problem. Information for Carphone Warehouse customers | Currys Samsung Galaxy A34 from 18.99 per month with Unlimited Data. It's not the 150 so much as the principle and lack of anything even resembling customer service that irks. We offer free mobile phone delivery within one hour of placing an order with one-hour delivery slots at your local store or home. In July 2019, a new text to switch automated system was introduced, making it much easier to move to a new mobile provider. I ordered on Sat afternoon with CPW, got the confirmation email immediately and got sent a email saying its due to leave the warehouse soon, gave me a tracking number and said it WILL be delivered on Friday. Ordered 02 upgrade with CPW yesterday lunchtime about 6 pm got the confirmation email, however then got an an email saying my exchanged had been processed which was strange.